Fifth Gear Automotive Service & Repair for Imports, Domestics & Audi, BMW, Jag, Rover, Mercedes, Porsche, & VW in Lewisville

"I visited Nate at the Lewisville location to seek assistance for a simple - yet stubborn - sun visor repair for my Porsche 911 Carrera. He was super helpful. He dropped what he was doing and fixed my visor which prevented me from having to spend $200+ to get a completely new visor. Every time I have had my Porsche or other cars serviced at Fifth Gear, they have been professional, timely, and accurate with their fees. So glad to have them as a trusted option for future biz!"

"As usual the folks at fith gear were on top of their game. From the time we made an appointment to the time our car was ready there was total transparency and communication. They laid out a complete list of things we needed to be aware of and prioritized them accordingly. They had the car ready earlier then promised and it was a smooth and easy experience."

"Disrespectful. ignorant, and downright disappointing. For context, i've been going to Fifth Gear for years now. I've spent thousands and thousands of dollars here. And everytime, without hassle or argument, I swipe my card. Its pricey, but I had been happy with the services I was provided so I was willing to pay the premium, up until now. Two nearly consecutive events had happened for me to reach the point of me writing this. I took my 2017 Ford Explorer in for service because it had been blowing HOT air, and had blew the belt off whilst I was driving it. So, I took it in to get looked at, and sure enough it had blew the belt off the pulley. Keep in mind, that is exactly what I had told them, no diagnostic needed here, it is a very straightforward problem that takes no more than 30 seconds to confirm. Then, they had told me that there was a hole in my compressor (topside and visible from the engine bay), and decided to tell me that it would be $149 for an AC DIAGNOSTIC to tell me that I had a blown compressor... uh yeah duh. I, (rightfully so) argued the charge and eventually they adjusted it off (but not without going back and forth with the manager), after my quote to repair of nearly $2k (for an AC?) I decided it was best to get the work done elsewhere. Shortly after I had gotten this work done, a different vehicle (a 2016 Explorer) went in because it started to jerk under acceleration. I had, dropped it with them, full expecting to get charged a diagnostic (and I was more than willing to pay), the mechanic (who was very nice) kindly explained that there was nothing that he could do until the engine threw a code, and went on a test drive with me. HE HIMSELF, thought it was best not to charge me anything, and let me drive away. About a month later, my Tahoe started to make a ticking noise while I was accelerating. I took it into Fifth Gear (i suspected catalytic converters), and I was approached by a service advisor who greeted me with "are you going to buy anything this time?" confused I replied with "Excuse me what?" and he said WORD FOR WORD "we're a business not a charity, you haven't bought anything the last 3 times you've been here". Okay, so immediately a couple issues here... I hadn't bought anything the last 2 times I had been there (not 3), and I didn't decide NOT to charge me last time THEY DID and I NEVER ASKED for any sort of handouts. They (the mechanics) didn't charge me because it was the right thing to do and did it WITHOUT ME ASKING. I replied to his comment with "I fully expect you to charge me for a diagnostic, why wouldn't you?" I then asked "what's with the attitude?" and he replied with "cause you come here asking for handouts". I then asked for the manager Tim, and he explained that the service advisors are often out of tune with what the mechanics are doing. And that I was, in fact, a valuable, long-time, paying customer who has spent THOUSANDS. With no apology I left understandably upset, and came back inside and told them I had left something in my truck (I hadn't) and took pictures (attached) of exactly where they had parked my truck. I then wedged a rock under the front left tire and left. Shortly after, I got a call telling me that their mechanics looked at it, and it was the broken material inside the catalytic converter causing the noise. I went to pickup my truck, and they had said (ironically), that they had decided not to charge me for a diagnosis (I wanted a full diagnosis on the issue and said multiple times I would pay), and lone and behold the truck was in the exact same place I had seen it, with the rock wedged under the tire. Completely untouched.. completely careless about genuinely solving my issue and decided to be petty instead and try to blame and accuse me of things that weren't even my fault? My truck was never touched, started, moved, or opened, and instead decided to waste half of my day waiting for my truck to be done just to provide me with a false diagnosis."

"The Fifth Gear team did a great, and affordable job rebuilding the AC in my 18 year old Avalanche back in 2021. I needed a freon recharge this month with dye, which they also did at a very affordable price. I don't think we expected to bleed out this early, but they are backing their repair. I'm very satisfied."

"Got started going to Fifth Gear (Lewisville) years ago with a Mini-Cooper nobody else wanted to work on. They’ve serviced Mini, Ford, Jeep, and Buick for us over the years. Everything from regular maintenance to major repair. The job has always been done right the first time. Jeff, is great to work with, I just give him a call and it gets done. We’ve recently moved to Aubrey, so, sure we’ll become familiar with the new Aubrey location as well. Thanks"