El Palacio De La Quinceanera

"Very poor customer service, watered on the owner to attend to us and she bypass us for other customers. We left"

"she has us wait for her to finish her lunch took about 30 mins and then decided to take someone else who had just got there because her quince was in a couple months and ours was a year later. horrible service and location was hard to find."

"BEWARE!!!!!! After leaving a $500.00 Deposit for a dress, my daughter decides she wants a different color. After giving a notice the owner would not give us a refund or store credit. We were buying everything else from her. We went to Sweet Ceremonias's instead."

"I came here for my niece's Quincenera dress and the inventory is great. They have a variety of beautiful designs and colors to choose from. She had fun looking through all of the options. You are supposed to only try two, but they were kind enough to let her try on one more. The service was great and the prices were budget friendly. It is definitely worth stopping in if you are in search of a dress."

"We went here, despite the poor reviews, looking for the perfect senior prom dress. I will admit no one offered to help when we entered the store, but we never felt unwelcome. We were left to look through the dresses on our own. Once we had picked out several I asked for a dressing room. We were assisted and shown amazing customer service, they helped my daughter pick the most amazing dress, one of their picks for her and not ours. I think other reviewers may not understand some of the cultural differences in shopping. I too may have been put off by the lack of warm welcome and immediate attendance, but this was also my shopping experience when visiting Mexico. As soon as we asked for help we received it, the employees here are very warm and friendly. They know their merchandise and what works on who. We went in the dressing room with 3 dresses we were sure we wanted only to be shown what works on my daughter from skin tone to body shape and it wasn't our initial picks. They were happy to work in our budget and time line. Overall the dream dress and shopping experience, my daughter is so beyond excited about her dress."