Tillys

"Everything is so overpriced here. I purchased an item for my kid for Christmas. My kid didn't like the item so we went to exchange it for something else. Turns out, in 2024, Tilly's is not able to do exchanges without the original receipt. If you have the original form of payment it won't matter."

"Although they don’t honor the curbside pick up as what it says online, the person at the register was waiting for me and welcomed me in as soon as I walked in with great service. Wonderful customer service, wish I got their name to praise, though I assume it was the manager. Thank you for being you!"

"every time i shop here store is always organized and clean. employees are super nice and always willing to help if needed. one of my favorite stores to shop at"

"I bought a pair of shoes in the Houston area with no tags. Two days later I changed my mind on them and went to return in the Cedar Park area. The manager there was SO RUDE. She was taller with short blonde hair and looked to be in her 20s. She asked for my reason of return and I said changed my mind and inspected the shoes like I’d worn them before when I hadn’t. She then proceeded to tell me she can’t do the return because I didn’t have tags on it. When I stated that’s how I bought the shoes she just kept repeating their policy. My mom was with me and asked if that’s the policy why didn’t the employee state that it’s a final sale? Or why didn’t the receipt say it would be a final sale without tags on it? She then said “That’s their location I’m only worried about my store”. She did not even offer me a store credit or choices for the return. She basically just said I’m out $40 too bad so sad. We asked for her name and she refused to give it to us. We left and come to find out other reviews have claimed the same from this manager at the CEDAR PARK location. We called corporate and they apologized and they are sending an email to me saying we can get the refund no problem. The guy on the line for corporate was so nice and extremely helpful! If you decide to shop at Tilly’s do not go to the Cedar Park location if you want good customer service."