Truck City Ford Service Department

"Having my truck serviced here was a singularly miserable, expensive, and offensive experience. My primary concern is communication, or lack thereof. I needed to know when I can expect my vehicle back, and I didn't enjoy calling them or visiting in person just for them to tell me that they have no idea when it'll be done. They literally gave no answer when I asked if it might take days, weeks, or months. I dropped off my truck and after they had it for a week, I was charged just under 3 grand for some basic work (oil change, brake check, alignment, etc) and to address an oil leak. This is fine, I don't mind that. However, the day I got it back and indeed, the very first drive out of the lot I smelled burning oil and smoke started billowing into the cab. Obviously the leak was not addressed. Where did my 3000 dollars go? I dropped it back off and then radio silence for days, stretching into nearly weeks. I had to chase down the person in charge of my repair in person, and not only was he completely unprepared to discuss the issue (no idea of completion date or explanation of why it wasn't fixed the first time) but he grinned and laughed at my speech impediment. He then completely ignored my request to follow up with me the next day, leaving me to either call or continue to be in the dark. Imagine taking 3 grand from someone, not doing the work right, failing to communicate anything on the follow-up, and then laughing at their disability. The only reason I'm giving this 2 instead of 5 stars is because they allowed me to borrow a rental for the last week or so. The rental person I talked to was very kind. 3 total weeks of them having my truck, giving no updates unless I asked for them, mocking my impediment, and failing to properly service my truck."

"We bought another Expedition and they gave us a great trade in price and great interest rate on another Expedition. We came in and drove out with the new truck within about 2.5 hours or less. They had a great selection of vehicles and made this easy and fast. Everyone was helpful and friendly. They were ready to do business and so were we! Good experience."

"I bought a used truck from here from out of state (North Dakota) and had a great overall experience with Truck City Ford. I saw the posting for the truck online and called the dealership and got in contact with a salesman. He provided information and answered any questions I had about the truck. Once I decided to purchase the truck I got in contact with the finance manager, Charles. He did a fantastic job in walking me through the process of how everything would play out with me being out of state and helped answer any additional questions. I can not express how great it was working with Charles. We flew into Austin where we were met at the airport by an employee who drove us back to the dealership to get the truck. Upon arrival we had noticed some additional cosmetic damage that we were not made aware of before making the purchase. However, the sales manager (I believe his name was Zach) was very understanding and helped resolve this problem right away by reimbursing back some money. Overall the process went very smoothly for being out of state and I wouldn’t be scared to purchase another vehicle from this dealership, would recommend."

"Zach was amazing! He made ordering a vehicle and the whole buying process simple and seamless. From the financing to explanation of specs in the vehicle, everything was thoroughly explained. 12/10 recommend!"