Rent-A-Center,

9717 North Lamar Boulevard, Austin, TX 78753

"I dropped the ball. Didn’t read the reviews first. Customer service is horrible! I mean the absolute worst! Seems like someone doesn’t value their job, they’re just there to collect a check. Huge mistake! Please shop somewhere else!"

"I had to rent from them a refrigerator twice due to my refrigerator not cooling. I finally got a new refrigerator and returned the rented one. The manager Renee and his staff, delivery staff included, have always treated me with courtesy and respect. Process has been smooth and speedy."

"They charging on item i dont have i was refused service and lied by an employee about my item to be delivered so i will give yall a 0 star bad service at the store on north lamar"

"The store manager that I talked to after signing agreement was very rude after he stated he could not deliver the product on time upon agreed date he also informed me I could not receive product since I rent a room and not on a lease. I haven't had this problem before but after going back and forth I asked him to just cancel the order. Worst experience I've ever had will not be recommending rent a center to anyone"

"Worst customer service, the women there constantly harass you for payment when you’re literally a day late and have already spoken to them and let them know when your going to pay but your account automatically goes into default after that so it doesn’t make a difference. Then some lady Misty wants to try to intimidate me and tell me that they’re going to come pick up the stuff the same day when your location store isn’t even closed so I technically would have until 7 PM to make that payment! Either way everything is way to over priced and when they drop off your equipment they damage it so they don’t even look new. So I recommend spending your money elsewhere unless you enjoy being bothered six times a day during work hours and at night. I should’ve read the reviews before I made my contract so I hope this helps any future customers. “Rent-A-Center does not report your payment history to the credit bureaus. We know life happens so, we allow you to return your products at any time without further obligation.”- Rent-A-Center website"