Harway Appliances | Ferguson

"I spent almost 18k on a new True fridge from Harway and it’s been a NIGHTMARE. You would think with buying a high end appliance you would get 5 star service but no. Not even 2 months after I received the fridge, something was wrong with it. The alarm would go off on the fridge between the hours of 2 and 4 AM! It would not go off until you turned it off physically. And it would go off every night until the repair man came to fix it. We have a one year old daughter so this was unacceptable. I told them right away I wanted to return it. But nope wouldn’t let me so I let them fix it. It happened again 2 weeks later ! I called begging them to take it back. Would they ? Nope. So they fixed it. A month later the ice cubes from the fridge still smell and are not usable to drink since we’ve gotten it. Now what you ask ? MY FRIDGE IS LEAKING and they still won’t let me return it. I am at a loss for words. The lack of service and empathy is disgusting. I beg you please don’t give them your business and never buy a True fridge. I would hate for anyone to go through what I’m going through."

"Ryan & Gabe really came through big for one of our latest customers. Won’t get into exact specifics on here but just know, they are super accommodating. Harway Appliances isn’t just sales: they are a trade and they take pride in customer experience from start to finish. Loving this partnership and we fully expect them to handle all of our appliance needs for as long as we are one of Austin’s builders."

"I purchased a Sub-Zero fridge and Wolf range. The sales person was great (Ryan) but I've had issues with my control panel on the range since installation. They've blamed glue twice. a clip left in from installation to now the entire control panel. The "Rep" was able to move up the part by a month, even so, this saga is going on 5 months. I'm on my 4th service order. Seems like Sub and or Harway could have stepped up and ended this without escalation. Of note, all repairs to date have been done by C & W. Also nice folks but nice does not repair our range. I'm sure everyone is doing their best but we are left with a defective product. I expect more at this price point."

"We purchased a beautiful Subzero from Harway Appliances and their service was incredible! Jacob and Ishmael installed the fridge yesterday and were absolutely professional and experts in teaching us about our new purchase. Great experience!"