Rent-A-Center,

801 E William Cannon Dr Suite 113, Austin, TX 78745, United States

"I got my stuff from here but yet when I ordered a bed, I wasn’t complaining about it but I did tell her I didn’t want the bed I can switch it out which was no problem, but it took two months to get to my house for that other one plus they were charging me for both Why was I getting charged for her bed that wasn’t in my house on top of that customer service was very rude. I’m just trying to finish paying my stuff off and I am done with this company."

"I was going in for back surgery and needed a recliner with a lift for post op. I picked one out- got the delivery date set. It was scheduled day before surgery. They didn’t deliver it. This caused HUGE inconveniences and I had to have someone come over to the house for another delivery while I was in the hospital. Then they delivered the wrong chair. I called them to come and pick it up. They didn’t. I called again and finally they picked it up. Then I got charged twice for the incorrect chair- more than what it was supposed to be. I called the store and they told me I had to go in for a CASH refund. They couldn’t credit me back any other way. I was not able to make it in that day so I made the drive over a different day just for them to tell me that I had to come in a different day when their manager is in the office. This has been an extremely frustrating experience for me all while trying to heal from a major spine surgery. If you want an easy temporary furniture rental- go somewhere else. Save yourself the hassle. *update* I went in 2-3 different times to try and get my CASH refund of $120 and each time they said they either didn’t have the money or I had to come back when a particular person was in the office. I never got my refund and have given up. It’s not worth the stress."

"This location is fantastic! The place is clean and organized. Furniture is displayed well and temperature is kept cool. The staff and manager have a willingness attitude and treat you with respect. They do all they can do to accommodate your wishes. You will have an enjoyable experience at this location."

"I started my order online with another location, and once I saw their actual reviews I was not impressed. I immediately saw this location w/ much better reviews, so I contacted them directly to see if I could just continue my order through them instead. The manager Andre was incredibly helpful, as I'm trying to get Christmas presents on the sly without my boyfriend knowing. He took care of my payment and today we settled up with delivery. The entire process was simple and although I did have to wait for a call, that's completely understandable because customers in your store directly will always be first priority. But he did get back to me as promised and even stayed late to do so which I really appreciate this time of year."