O'Reilly Auto Parts

"I went to this location because I needed a new battery. I was in a desperate situation at this point because if I turned my car off I would need someone to jump me. I bought the battery I was told that I would have to wait because they were busy and there were only two employee,which I understand.i waited like 15 minutes for two employees to come out to tell me that they were not about to touch my battery because it had fuses attached. They said that could go to a mechanic and they could change it out . Mind you it was day after thanksgiving there was not a lot open . Further more I just 250 dollars on a battery that they very easily could have exchanged out . The lack of concentration for my situation and just clearly not wanting to do their job was disappointing. Luckily I had a neighbor help me it took less than 5 mins . I hope this doesn’t happen to an elderly or single mother that just needs someone to do there job ."

"As always, a great experience. Yahira was very helpful and got the cleaning kit and tools we needed."

"Don't know where's worse the autozone across the street or O'Reillys both are at the same level of not knowing what they are talking about but i think autozone and O'Reilly are competing one which ones the rudest no customer service"

"Originally went to Auto Zone (due to my customer being an AZ fan, but I've always been an O'Reilly fan!) to pick up an alternator. When I pulled it out of the box (while still in store) I noticed the wires were burnt and the part was bad. It was $164, 1 yr warranty. They had another one available for $244 with Lifetime warranty but my customer didn't want to spend the extra money. Went across the street to O'Reillys. They only had the expensive one in stock. The manager gladly PRICE MATCHED it with the $164 one across the street so I could get the job done that day. That is going above and beyond and EXCELLENT CUSTOMER SERVICE. This is why I love O'Reillys!!"

"Ray is great! I had an old and tough set of rotors/drums to turn. I know it was a challenge, but he got it done and FAST! The rest of the staff are quick to be friendly and helpful."