Leif Johnson Ford Truck City Parts

"Great place for new vehicles. If you can afford them"

"Impeccable service, Sarah Pope left an impression that left me no choice but to take time out and give her the kudos she deserves. I called customer service the first young lady that assisted me was not very friendly, not helpful and I felt like she was bothered. I asked if she could look some information up for me since I did not have paperwork with me and she kept asking if I knew the exact mileage on the truck. I told her I did not and that I had only purchased the truck a few months ago. I was sure I was not at the mileage she was referring too and asking about. She was of no help, she did not want to look anything up was the attitude, she sure made it difficult at my end. Businesses need to understand that a customer has the choice (many choices) to choose from where they can take their business elsewhere. One apple can spoil the rest BUT I have to say one apple can also make the others outshine. I was transferred to Sarah thank God he knew I could not take another thing and I had just started my day. First, of all Sarah listened to me without no interuption which many times helps escalate the frustration. Sarah just asked two or three questions and took it away, she gave me options I did not even know FORD had. I was just listening to her go from mobile services to express lane to we accomadate afternoon or AM we will be here for you, she said. I could tell they were busy but she gave me the customer service as if I was the only one at that moment. You do not find that customer service in many places today. The next morning when we dropped off the truck she was no different, this young lady definitely needs to give customer service training to others. I have been there before but the feeling is just mutual go in and out and that is the end. With Sarah I just felt that she connected with me and I even gave her a high five. I told her girl thank you so much , you have no idea how my morning started the day before. I have always been a FORD FAN always will be and Sarah my next truck purchase will be because of YOU MAKING A DIFFERENCE!!! I can say much more about this young lady. To the General Manager please embarass her for me and congratulate her in a meeting in front of everyone for her exceptional customer service. I hope to see her advance and FORD give her the recognition she deserves. I do not give many REVIEWS, I am one of those persons that feel it's a waste of time but Sarah I was impresed."

"They took care of my RV promptly and were very professional. Noe was my service advisor and he did a great job keeping in touch and making the experience comfortable."

"Today 4/29/22 this dealership became famous. Donut Media made a video about over priced cars and a branco topped the charts. Donut Media has 6.3 million subscribers on YouTube. Stop taking advantage of people."