Southfork Chrysler Dodge Jeep Ram Service & Parts

"1. Our purchase of a 2012 Cadillac CTS premium from this dealership was made in cash, but unfortunately, within two weeks, the check engine light came on. As we already owned two other vehicles, we parked it in the driveway until we could take it to the Cadillac dealership for diagnosis. After paying $600 in diagnostic charges, we were informed that the motor was bad and that the oil and coolant fluids were completely depleted. It appears that the dealership knowingly sold us a faulty vehicle, as the diagnostic codes were numerous. We are now pursuing legal action against this deceptive trade practice."

"These guys are outstanding. Mr. Stephen Garcia the Drive Manager is pretty knowledgeable. If you ask, or inquire about something he'll provide an answer, i.e., alignment, recalls. That showed there is pride in the work they do. Ricardo Estrada was the service advisor, he was professional, courteous, and punctual in the maintenance of our Jeep."

"I have purchased and serviced my Jeep with Southfork. Great customer service and communication. I personally haven’t waited long but when if I do, I take my laptop and work in their awesome waiting area. There are other tables around the place to sit and get work done while using their guest Wi-Fi. I’d also like note I have moved away from Houston and to another state. However, my brother lives there and I have gone down once to visit him since I moved and took my jeep in to have a routine check and oil change because I would prefer they handle my jeep than any other dealership. Not to mention, there’s a few more steps you have to take if you go to a new dealership and your car isn’t quite paid off due to the warranties which I’m sure most of you know."

"These services director was open, honest, personable. He did what he said and said what he did. He communicated with with me along the way. The best experience was being able to visit with the mechanic who serviced my vehicle. Although I am not a mechanic for a living, I know my way around a vehicle. The services development did not dismiss me when I had questions or thoughts."

"Appointment was made in advance for 12:15. Oil change and tire rotation were the only services needed. After a two hour wait I was informed of not having parts to service my vehicle that I purchased at Southfork. One hour later I was told parts will arrive in twenty minutes. I didn’t leave Southfork until 4:30, 4 hours for an oil change and tire rotation, but the service advisor gave me a $10 discount because of my wait. I will be going to another dealer for routine maintenance from now on"