Whataburger,

2301 Spencer Highway, Pasadena, TX 77504

"Service is absolutely terrible. They have people waiting and unacknowledged, looking at us dead in the eye without even saying anything. And this isn’t the first time it’s happened. It’s one thing to look at us and letting us know you’ll be right with us, but in an empty restaurant with little to no cars in the drive though, you would think SOMEBODY would take the time to say something. Counted at least 5 employees in the back and two up front, and nobody bothered to ask us what we needed. They just pretended we didn’t exist, only catering to the two employees that were on break. Do better."

"This location has really stepped up their customer service, we went to to Thai location through the drive-thru for dinner and Gabriel took our order he was extremely sweet, attentive, and gave us the best customer service! He definitely deserves to be recognized for his great manners!"

"The food is well prepared, and the staff, for the most part, is very friendly. I visit this location at least once a week. My only suggestion is to always check your order before you leave. They've left out a couple of meals, fries, ketchup, and/or drinks before. Keep an eye out."

"I had hair in my food the manager George was very rude he told me he's going to replace my order I went the next day he never did he's on professional I called he hung up the phone on me I called corporate as well they helped me out they need to get him out of there he has no reason being there nobody should get treated that way. I've seen him talk to people on professionally never thought it would happen to me he's very rude I seen him knock on car windows before"

"I ordered a spicy chicken sandwich, and I was really looking forward to eating one from whataburger. I took a bite and it tasted very nasty, like old burnt oil. I looked at it, and this I what I got."