Long John Silver's | A&W
About the Business
Long John Silver's | A&W is a popular food institution located at 10270 North Freeway in Houston, Texas. This restaurant offers a wide variety of delicious meals for takeaway, including seafood dishes from Long John Silver's and classic American fare from A&W. With a welcoming atmosphere and friendly staff, Long John Silver's | A&W is the perfect spot to grab a quick and satisfying meal in Houston.
Photos
Location & Phone number
10270 North Fwy, Houston, TX 77037, United States
Hours open
Monday:
10:30 AM - 10:00 PM
Tuesday:
10:30 AM - 10:00 PM
Wednesday:
10:30 AM - 10:00 PM
Thursday:
10:30 AM - 10:00 PM
Friday:
10:30 AM - 11:00 PM
Saturday:
10:30 AM - 11:00 PM
Sunday:
10:30 AM - 10:00 PM
Reviews
"We went to this restaurant last night. It was 6 mins before closing, so we went through the drive thru. My husband & I repeatedly said hello because we could hear someone come to the microphone . After no response, we came to the window, and the lady just looked at us. We said we wanted to order some food. The lady had a register till in her hand and said they were closed. We then pointed out it was not 10 pm like the sign said yet. She said again we are closed. We were very disappointed in the customer service we received. Especially with this being our first time coming to that restaurant."
"My previous experience was very pleasant despite a mistake having been made. I was happy to return. However the “manager” “Maria” was immediately defensive and seemed to think I was trying to get free food when all I wanted was an apology. I did not save my receipt from the last visit. I did not ask for recompense nor did I ask for a replacement but I was told all the reasons why they could not do that. There was no attempt to explore what would have satisfied me, and all I required was an apology and a happy exchange like I had received before. Maria admitted that she has been told by people with years of experience in customer service, that her customer service skills are lacking. I had asked for a manager when I made my order. The “manager” kept making me repeat my order despite having successfully ordered it with someone different. And she actually yelled at me “I already said that”. Entirely disappointed with who you choose to face your clients."
"Food was delicious. Service was friendly but that was about it. I was handed an empty cup so I assumed I get my own drink from the soda fountain. Well... The soda fountain nor the ice machine was working. They saw me struggling, trying to fill my cup up and nobody cared. They knew it was off and didn't even bother helping me. I needed something to drink so I poured what little was left in the unsweetened tea pot. No sugar available and since the ice machine was not working I was stuck with warm unsweetened tea. I didn't complaint because they saw what I was going through and didn't care. At this point I just wanted to eat and leave asap.Food came out fast and it came out hot, however, it was served on a food tray that seemed to have been used all day and never cleaned. Grease and old crumbs evident from prior use. Gives me reason to believe that they just pick up the empty trays from the trashcan area and send them back out. All, and I mean all of the tables were dirty so I just picked one that didn't seem so greasy. Condiment bottles were greasy and full of fingerprints. Again, nobody cared to wipe these off. All of this is tragic given the great tasting meal I had. Fish was flaky and the fries were cooked perfectly. The chicken was juicy and just as tasty. If they could just take initiative and keep the place clean and be more attentive to the needs of guests, this place would be fantastic. I understand that these folks are probably underpaid but to whomever is managing this establishment, do your job and train your staff better. I can only imagine the conditions of the kitchen and restrooms. To anyone reading this review, take your food to go or just take your business elsewhere. DO NOT DINE HERE!"
"The food was great. Customer service was great. The restaurant was so filthy. I don't know how they stay open. There's not enough employees to clean and cook. There's not many Long John Silvers left, but every one of them have the same problem. Thank you"
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