Lowe's Home Improvement 3807 FM 1092 Road, Missouri City, TX 77459

"The end of January 2024, I had to buy attic fans and was completely out of my depth. The store didn’t have what I was looking for in stock and for some reason our 30-yr old house had 3 of the fans. Al (Alfred) of the Missouri City, TX store walked by and then spent a great deal of time with me making sure the correct fans were ordered. In addition, I also had quite a few projects around the house needing to be done on a timeline and he made sure I knew where to go and what to buy in the store. Some days later the fans had not arrived by the date the system had indicated when purchased. I called the store and spoke with Al. He remembered me and checked into the situation. He was told the fans would be delivered within a couple days. They weren’t, but my electrician was coming out to install a couple days later. When the fans weren’t delivered the following day, Al found a store that had three and personally went and picked them up. Talk about great customer service!!! He made sure my timeline was met and went way above and beyond. He is a fantastic and knowledgeable employee and Lowe’s is fortunate to have him."

"Came to install my dish washer, installed a already broken dish washer and left my hot water off for 2 weeks only to push back the dates that they were supposed to reinstall a new one. Complete trash service. Btw the workers never came back or gave a reason for their trash service."

"Had to go back to the store twice to refund items off the same pick-up order. First time because they gave me the wrong size lumber and then afterwards the wrong size screws. The manager Ricky was incredibly unapologetic and rude. Didn’t take the time to try to understand the situation and started telling me a bunch of misleading statements such as they couldn’t get me an instore refund it would have to be sent by mail, etc. Would not recommend ever going to this Lowe’s location, especially not for curbside pick up. They will pick the wrong / lowest quality items and send you on your way. think I’ll be going to the big orange store across the street from now on"

"After price shopping other stores for a new washer and dryer, I decided on Lowe's. I wasn't surprised because they usually end up with the best price for best brands. However, after paying for them, I was told that the dryer was not in stock locally. Had to wait almost 3 weeks for delivery. If it wasn't for Paige and her ability to assure me all would be ok, I probably would have canceled the order. Thank you Paige!"