Adams Automotive

"Had a ton of trouble with service and communication. It took a week for them to diagnose the problem, after I had already told them the exact problem. Personally I feel it's overpriced too. This would have been a one star review however they were lenient on waiting for me to come in once my car was repaired. They also responded very well when I told them my complaints."

"I had a great experience at Adam's Automotive in Cypress, Texas. Jon and Luis provided top-notch service and reliable repairs, expertise and commitment to customer satisfaction. With transparent pricing and quick turnaround times, they've earned my trust for all my car maintenance needs. Highly recommend them for anyone looking for quality auto care!"

"My experience with Adams Auto Repair was disheartening and raised concerns about their integrity. Adams Auto Repair's apparent honesty and customer-centric approach are overshadowed by a series of questionable diagnoses, unnecessary repairs, and a disappointing lack of accountability. I advise caution and thorough consideration before entrusting your vehicle to their care. Initially, I brought in my car for a check engine light and power loss. They diagnosed a turbo replacement at $7,000 (more the blue book of the vehicle). Considering the age of the vehicle, I initially opted against the repair, prompting a call from technician Felix; who persuaded me to proceed, and had the car for an unexpected week and a half. After the first repair, the same issues persisted. When we brought it back, Adams claimed they had missed a gasket leak, and fixed it for free. However, two weeks later, the problems returned. This time Adams diagnosed a timing belt issue, quoting ~$3,500 to repair. My skepticism grew and I suggested a possible misdiagnosis of the initial turbo problem. Adams dismissed my concerns, and even went so far as to deem the vehicle "unsafe" to drive without the suggested timing belt repair. Frustrated and apprehensive, I sought a second opinion from the dealer. The dealer diagnosed a turbo sensor error (within a day), fixed it for less than $1,000, and three months later, the car is trouble-free. While Adams Auto Repair may present themselves as honest, friendly, and responsive, my experience reveals a disconcerting lack of transparency. The detailed pictures and videos provided as part of their service seem to serve more as a cover-your-backside measure rather than genuine proof of malfunctioning parts. When I shared the pictures, the dealer's mechanic expressed skepticism, stating that it's impossible to determine the actual condition of the parts from the media provided (thus, my feeling that the pictures are CYA). Although he "couldn't be sure," the dealer’s mechanic suggested that the turbo replacement was unnecessary--the failed turbo sensor would present the same problem and since the turbo replacement didn’t resolve the error, it was unlikely that it was the culprit. When I tried to communicate the discrepancy to Adams, they didn't respond."

"Best of the best! Grant is so knowledgeable and always very helpful. Also, Daniel went above and BEYOND when I was having battery issues. I will continue to give Adam’s my business and also pass the word around about how WONDERFUL this shop is!!!"

"Though five-star ratings are a beacon of success, they alone cannot narrate the full story of my stellar services received. Upon calling Adams Automotive in Cypress for my sons BMW I was introduced by Felix. Felix customer service was outstanding. He took the time to listen to my concerns and provided expert advice on the necessary repairs. What impressed me the most was the transparency and honesty exhibited throughout the process. Felix kept me informed every step of the way, explaining the repairs in detail and providing fair pricing options. Not only did they complete the repairs promptly, but they also went above and beyond by performing a thorough inspection and offering preventive maintenance recommendations to ensure the longevity of my vehicle. I highly recommend Adams Automotive (ask for Felix) to anyone in need of reliable and trustworthy automotive services. Their exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty! Just took my CLA Mercedes a week later for service too and I must say the quality is consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service too. Thank you, Felix and Team at Adams Automotive Cypress! Joe Ramos"