Pollo Bravo

"I’m gonna start with the positive part: The food is good. However, the lack of customer service is awful! I don’t know what is the problem of the young lady who attends customers. She’s always with actitud and defensive against the customers. First time I thought because the restaurant was busy, but I came today and was the same thing."

"This location is around the corner from my job, so I decided to check it out for lunch. I love me some hot, fresh, and flavorful Rotisserie Chicken. This wasn't it. Upon seeing the first appearance of the Chicken in the container, I asked was it a half Chicken because it was so small. I just knew that they made a mistake. I ordered Mexican Rice and Cassava as the sides. The chicken was not fresh nor hot. It was so dry that I couldn't eat the wing part of it because it was dried out. It didn't taste like Rotisserie either. There was no flavor. It tasted oven baked and broiled. The rice was dry with no veggies in it. I counted about 5 or 6 peas and 2 carrots. The Cassava should have been cooked longer. I definitely didn't enjoy this lunch. I ate enough to fulfill my hunger and that's it. This was my first and last visit."

"I can deal with mediocre custome service... I ordered online and the order wasn't ready because they assumed I was going to pick it up at a different location since they don't make shauffa in this location. They said "if you are customer you should know". But it was first time. Shame on me! But what I can't deal with is bad food. Picked up a whole chicken at 12 noon and it tasted like a chicken from the day before. Definitely not coming back."

"Their white rice is beyond amazing. It's fluffy and fragrances with great flavor. The chicken was juicy and tender and... the fries were great too. But...the only down side is, each time that I went which it has been about 3 times in all. I asked for lemons but instead was given a whole cold lime. I wish that they would have took the time to clean and slice the lime."

"Our visit was great as usual. The waitress was very friendly and helpful despite being busy. The food was delicious as always. A lot of restaurants have dropped stars due to Covid, but Pollo Bravo is still 5 stars!"