Texas Roadhouse

"Went to eat at this Texas Roadhouse for New Year's Eve because my kids wanted to try it. Place was packed but the service was quick and very good. Restaurant was pretty clean and seemed to be well run. We had "Jeff" as our waiter and he was AWESOME. He was a great example to my kids as to what a mannered and polite young man looks like. Food was good but the portion sizes were really small. I ordered the Chicken Critters and it was 4 bit size pieces of chicken with 2 sides for $12.99. I could have gone up the road to Mel's Cafe and got the same thing and for less money and had leftovers. Good food, but it will be a while before we go back. . . just better places to get more bang for your buck."

"I've been to the Tomball Location at least 15 times in the year that I've lived here. At least 7 or 8 times prior to moving here from FL. I wrote a great review but I have to edit it the review after the horrilbe experience I had last Sunday, 12/17. We had a take-out order and I got there the place was packed as usual, but the take-out orders were taking a really really long time. They brought some peanuts to hold us over until the food was ready and I waited 35 minutes longer than they budeted, but it was cool at that point. When I got my food there were 3 items missing, one of them being the extra breat and butter. I walked up to the people working and they quickly got my missing items and said the bread would be another 15 minutes I told them no worries at all, and left. When I got home to eat my Porter House I was alerted to the fact that my daughters steak was rare instead of M. Still, no big deal- I turned on the grill and cooked hers up a temp. It's when my mother cut into her steak and said it was "RAW" that got me worried. I thought she was being hyperbolic but when I cut into my steak I noticed that it was both of our steaks that were RAW. Not rare, RAW!!! IF you look at the top of my steak it's got grill marks so it looked cooked on the outside but raw on the inside. I thought maybe we accidentally got Pittsburgh Rare which I could have dealt with, but it was more like Pitts Raw and when you flipped over the steak the bottom was barely even cooked. ....I couldn't beleive they let 2 steaks like that leave the kitchen! Now I've been to TR many times and we've only had steaks maybe 20% of the time and there is always an issue with the temp being under or overcooked, and they take it back and cook it a temp higher or get us a new one. No questions asked- up until this to-go experience that is the only thing bad I could say about TR. This time, however, wasn't just a miscooked steak. My Medium was so undercooked it couldn't be described as Rare but more like mooing! My mother's was worse. We tried cooking both steaks up 2 temps or 3 but it just didn't taste the same. I was already so grossed out I almost threw up in my mouth. We tried calling but they were so busy noone could answer the phone. I figured I would just contact them the next day. When I went to their complaints page I entered in my complaint and after you submit it you get a prompt stating :They're reviewing your complaint and we'll contact you if there is any further reason to". So I waited 4 days and noone ever contacted me. So I entered another complaint asking if they're ever going to respond to my first complaint. Here is their resolution: They sent me a no-reply email with a $25 gift card....... that's it. There was some canned email template response which mena they really didn't care about my complaint. The Porterhouse alone is more than $25. Honestly, I probably would have been fine if they took it more seriously and replied to my original complaint more quickly. The amount should have been more since the 2 steaks we couldn't eat cost more. All of the french fries were covered in blood from the steak but luckily they only put 4 french fries in with my steak so there weren't that many that were ruined..lol. Their lack of response forces me to never go back and that really stinks seeing as it's the only restaurant we ever go to. It's really sad how one horrible experience can ruin so many great ones."

"It was my first time to this location. Good experience. Food was up to par. They have military discounts too. The only complaint is the parking situation where u are forced to park a ways from the restaurant due to their prioritizing of pick up orders. Other than that 2 thumbs up."