francesca's

"This location is the specific issue.l but let’s be real Francesca’s is a clothing store equivalent of Cracker Barrel. They spice it up by adding some tote bags and coffee mugs with cuss words. Onto my specific problem from today. The cashier did not understand the return policy as stated on their website or she was willfully being ignorant. I had the item (25$ sweater) the tag from the sweater, and the original receipt and she said bc the tag wasn’t connected to the sweater I could only get store credit. The item # from the tag matched the sweaters tag on the inside mind you. I called customer service after walking back to my car and they offered to email a district mgr for me and that’s it. So I tried calling the store hoping a mgr would be there and clear things up and end of story. The phone was not answered after I tried calling 10 times. So I drove 25 more min to another Francesca’s (lacantera) and what do you know they returned it without any trouble because she knew w/o me saying anything to match up the tag # with the sweater tag # ."

"I’ve shopped here for many years; not sure if management has changed or what, but it’s an unpleasant environment to shop. The women are so unfriendly, and unwelcoming. They’d rather speak to one another of non-work related conversation, rather than to assist with a smile. Maybe, it’s just not a good day, but gathering from other reviews, it appears to be a new trend here. Maybe these reviews will urge them to change their way of running a business. Positive energy helps bring good things your way, people.. Be happy!"

"Had to rush in for a last minute outfit for a night out and let me tell you..the sales associate Amanda was absolutely fabulous! She helped me pick an outfit quickly and even recommended some places to bar hop with my friends. She even upselled me for a pair of gorgeous boots. I’ve never felt so welcomed I felt like I was shopping with one of my girls."

"The women who work at this particular location are SO RUDE! Rude to the point where I almost asked the women working there if there was something wrong…. But this unfortunately was not the first time I had experienced this at this particular location… All I can say is to avoid the one in the Quarry at all costs… The women appear to go out of their way to be particularly unhelpful, snooty, just create an uncomfortable environment overall- Period. When I have a million other places I could shop for better clothes, better quality and better prices than this mediocre lil nothing store."

"Discounts. Discounts. More Discounts! My wife and I stopped in over Labor Day Weekend. She picked up a nice purse for $19.99, and a very nice blouse and a pull over shirt for nice prices. The salestaff is always very friendly and helpful."