Forever 21,

3000 Grapevine Mills Parkway, Grapevine, TX 76051

"Stopped here shopping for a couple of gifts. For 5-10 mins there was NO one at the registers and a line of 10 people -at 5:45pm. I was ready to set down the items and just walk out, then suddenly 4 people came out. Very strange."

"My teens love this store but it is missing the customer service we all miss. The store was a mess and some of the workers were more concerned about their car being repoed and when they are leaving for the day vs. helping keep the place picked up. Being in Retail in the past this was the messiest I have ever seen a store. The cashier's don't smile anymore but the manager was nice."

"Horrible customer service. Went in on 11/11/2013 to buy my wife a skirt that was on a 40% off rack and was told I could not get 40% off. The girl behind the counter with all the piercings was very rude and when I asked her if someone was going to correct the false advertising she said not right now. Another girl waked out from behind and I asked her if I could speak to a manger and she told me it would be a minute but instead of calling for a manager she instead went over to the other girl and then got onto another cash register to avoid calling for a manager. All they would have had to do is get a manager to talk to me and A fix the problem or B show me if I misunderstood the 40% promotion and then problem solved but no these girls were rude and provided worse than wal-mart level customer service. Will not shop here again."

"The manager, Shanaya, was very patient and helpful. We had some issues with an earlier purchase and she sorted out our issues patiently and with a smile. It made our shopping experience pleasant and has made us repeat customers. Thank you, Shanaya!"

"I checked out at 3:30pm today. I was browsing the small items in the checkout line waiting to be called. There was no one in line behind me. I was having a conversation with my fiance when suddenly one of the cashiers yelled out at us, looking me in the eyes yelling, "We said next in line!" It wasn't a friendly she-didn't-hear-us yell, it was a hurry-up-you're-a-problem yell. It was loud and it was rude, and it made me feel shocked and embarrassed as other customers turned to look. I'm a quiet person who hates confrontation, so I didn't say a word as I checked out with the cashier to the right of the cashier who yelled at me. I never got any apologies or explanation for why she yelled. Like if they just said, "Sorry to startle you, it's just so loud in here, we had to yell," I would have spoken up and said "Sorry I must have not heard you the first time you called!" We'd be cool. But that didn't happen. Anyways I've never been spoken to like this by a cashier, so I was really offended. So much that I'm still thinking about it now, hours after this exchange. I'm probably taking this too personally, but I still don't have any desire to return to this store's location if the staff feels they can yell at customers like that. I do like my clothing purchases though, so I won't go below 3 stars."