Panda Express

"I went to this Panda Express Location in Brazos Town Center on 12/20/23 at 8:38 P.M. I wanted to order walnut shrimp but was told they were not making anymore for the night. I asked if they were making more noodles and was told yes, so I waited… waited for noodles and Teriyaki chicken. Noodles were done, chicken was ready… a lady came in after me…. A couple was asked to come to the counter and they were served, I was skipped over again by the same employee and he asked the lady who came in after me how could he help her. She told him that I was here before her… Fa***n then asked me “Are you waiting on something?” I told him yes, service. The couple was still waiting on the remainder of their food and when asked a second time if they needed anything, the man replied he was waiting on their walnut shrimp, which I was told they were not making anymore, even though they didn’t close for another hour. So, I took my food and finally left at 8:56 P.M. I called the store when I got home to speak with a manager about my experience. The employee who answered said no manger was there. Then he asked me to hold. I agreed to hold… 4 minutes later someone picked up and hung up. I called on 12/21 and was told no manager was available, again on 12/22 and my information was taken and I was told they would have the manager call me. Today, 12/23/23, no one has called me. This was the worst experience and to watch 3 people of a different ethnic background be served ahead of me, and to be served a dish I requested but was told they were not making anymore… to call 3 times to speak with a manager and my call was not ever returned… disrespectful and no regard for customer service… I review companies regularly and rarely do I ever give poor reviews. If I do have a bad experience I prefer working things out with the company before leaving a negative review. Clearly Panda Express at Brazos Town Center does not care. I live 7 minutes from this location and I will absolutely drive further to the next nearest locations if I desire to eat Panda ever again."

"I’m in the service industry & am pretty generous when it comes to fast food experiences, etc…but it was a full hour and half before close so there’s really not an excuse. Waited 10 minutes to order in the drive thru even though no one was in front or behind me in line. Was asked to park in the lot and waited 15 mins (only 1 other car waiting for food when I pulled up). Employee finally brought my food out and didn’t even wait till my window was rolled down to LITERALLY swing the bag and drop it all over my lap. Didn’t even look at me as he sorry under his breath and ran back inside. Food containers broke open and spilled into the plastic bag when he dropped it. Rude as hell."

"Khoi was the most rude person that I’ve dealt with here in Panda Express and believe when I say, I come pretty much every week. She has no sense of customer service and they were fighting for a fricking sauce pack. This tells me how cheap the ownership of this place are. You shouldn’t be coming here if you a quality service along with the food."

"Ordered broccoli and beef for delivery. I got all broccoli and a small slice of "beef". Terrible job. Sloppy work. Feel like I paid for food and was robbed and lied to because I was given something else."