Buffalo Wild Wings

"i’m a regional director of operations here in Houston and I oversee 355 locations so I know how hectic things can get but this last visit on 3/5 was absolutely the last straw for me. The back story is my 12 year old son and I have been visiting this Rosenberg location for 5 years now at minimum once per week and the service has never been what I would call good but we continued to come back because it’s the closest wing spot for us. The food is really hit or miss you can go in one day and the wings are fantastic go another day not so much. On 3/5 my son and I went in around 730 maybe 10 tables i. the entire restaurant. We were seated by a young lady who seemed to be bothered that she had to put her phone down and seat us but neither here nor there. We sat there for 15 minutes no one ever spoke to us wait staff walking all over the place not one made eye contact with us or asked if they could help us. Finally the girl who we had watch walk by us no kidding 10 times and fill the ice machines walks up and says what do you want to drink at which time I simply smiled at her and said you know what we don’t want anything to drink we’re just going to leave at which time she got a really bad attitude and stomped off to the hostess and was talking to her about us as we were leaving. I don’t want free food free drinks free anything I just want to be able to eat and spend my money somewhere that acts as if they want it. Upper management should be ashamed of themselves to allow this to continue for as long as it has. Service and attitude reflects leadership and these poor people have none. Needless to say I have spent my last dollar in BWW and it’s really sad to think about all the other patrons and potential patrons you have lost and will lose behind this subpar location."

"Jenette has done my to go order with me twice and has a horrible attitude. She does not greet, smile, and seems if I am bothering her. I have to ask for napkins and wipes every time. She walks away after handing my food without see if everything is ok. The food is always cooked perfect but I wish the staff seem so what happy !"

"I almost gave three star for the food but it would seem that all restaurants have dropped on food quality quite a bit these days. Fried pickles aren't what they used to be, a lot of breading, I'm not too sure about the dine-in service. I've only had a couple experiences dine-in, so I couldn't be really good judge on that yet but as far as takeout goes.... They forget things on your order, sometimes forget your whole order! There have been times I went there by the time that I was given to me on there website I get there and food hasn't even been started yet. So be sure to check your food."

"I have no complaints when it comes to the food BUT the customer service is HORRIBLE. It was Super Bowl Sunday extremely packed and overwhelming which I get. I asked for a refund due to not wanting to wait an additional 30mins (I already waited an hour) No manager to help, which is fine again I know they’re all BUSY (all 4 managers on duty per the hostess) On my receipt the worker wrote “refund”. Today (2/13/24) I returned just to confirm my refund is in effect, manager on duty “it takes 5-7 business days” no acknowledgment that is was done no receipt to show proof. I just have to take their word? It’s a little unprofessional to not receive any kind of refund receipt or acknowledgment to assure your customer the refund is in progress."

"I am very disappointed and honestly shocked that this location is still in business. If you want wings, make the trip to sugarland because this location will mess up your order both in restaurant and to go. Today was the last straw for my family. After deciding we would only order to go because our dining experiences are always slow or we don’t get our order correctly, they managed to mess up TWICE in one night. I ordered a chicken wrap Togo with Asian zing, I checked the order to make sure they got everything but when I got home there was no sauce on the wrap. I called and they said they would make me a new one, so I drove back to the restaurant they proceeded to give me another chicken wrap where they didn’t put sauce on the chicken. This is also not the first time they’ve completely messed up putting sauce on chicken. Like I said, save yourself time and money, go to the highway 6 location. What was supposed to be a quick dinner to pick up turned into 45 minutes and still not enjoying the meal I paid for. I will say the workers at the Togo stand were at least quick and friendly."