Firestone Complete Auto Care

"Had an appointment at 2 for just 2 tires and checking the alignment. Car didn't even get started until almost 3, after 2 and half hours. I had to ask about the status, zero communication on Fridays or issues!! I will not ever bring my car back here ever again. Looking like it is going to take this place 3 hours to change 2 tires and complete an alignment!!"

"I scheduled an appointment at 2pm. According to the person at this store, alignments take 30 minutes to an hour to do. I call at 4pm to get an update on my car, they hadn’t even started working on it, they said they would in about 30 minutes. I understand things get backed up throughout the day, but to know you’re two and a half hours behind the agreed upon time, and to not call me and let me know just shows blatant disregard for my time. The only reason I get it a two is because the alignment itself was done well. If I show up late to the agreed upon time, my appointment can get cancelled and I can get charged, what do I get when Firestone is two and a half hours late to our agreed upon time? Nothing. What’s the point of making and accepting appointments if you’re going to make zero effort to stick to them. I had to cancel my plan that night because what should’ve been a two hour job tops, turned into a 4 and a half hour job. Shame on this Firestone location. Will not be coming back"

"I ordered tires from TireRack and specifically chose Firestone because they are a TIRE SPECIALTY shop. Or so I thought. I made an 11am appointment for mounting 4 new tires and checking the alignment. Over 5 hours later I inquired if there was a problem and I was told “my wheels are reverse mount wheels and they are having a hard time mounting them”. Completely unacceptable for a TIRE STORE!!!! I also now see they have a lot of 1 star reviews so bad on me for not checking the reviews before I made the appointment. UPDATE: Upon picking up the vehicle 7 hours after my appointment I was informed they broke one of my tire pressure monitors(which they replaced but I have no idea if they used a Dodge OEM part) and there is a gouge on the lip of one of my custom wheels."

"Very Professional and Talented individuals. The best service I’ve received in years! They are the true blessings. God bless these HARD WORK INDIVIDUALS!! Especially the ones working Monday, August 28, 2023 around 2:45 pm"

"Called in prior to dropping my vehicle off, I was told if i dropped it off the vehicle would be done that day. After I dropped it off I was not given any status updates and had to call to know the status of my vehicle to find out no one had touched it all day. They said it would be done by the morning. The next day I call at around 11 to know the status of the vehicle, still no work done on it, they tell me it should be done in 2 hours. I call again 4 hours later, still not done saying they need to do the alignment. It’s an hour before they close, I call again, because I still had not received a call. This time finally they say “oh yeah it’s done”. I get there to pick up my vehicle and my seats were left dirty and not cleaned…. Not to mention now my car’s seating wheel is extremely crooked and loose, after having an alignment as well as now pulling, when it was never like this to begin with!!!!"