Hook & Reel Cajun Seafood & Bar 4987 Northwest Loop 410, San Antonio, TX 78229

"Worse service ever. Last night my family attended to eat here around Five to 5:30 PM. At the time we were the only ones two other tables walked in. Our server got our drink orders got appetizers, and then completely ignored us for the next 20 minutes while she was attending other tables and walking by staring at us and completely ignoring us. My girlfriend asked for Cajun fry. She gave us regular fries and put Cajun seasoning on the side. I had a margarita And my girlfriend had a voodoo lemonade. We asked for one more voodoo lemonade, and she brought my girlfriend a margarita and lied to her face saying that they just put it in a different glass. When we checked the receipt we were charged for a third margarita so the drink that actually arrived was the margarita and she lied about putting in the correct drink. We’re simple guest but we felt like we were being ignored for tables our server assumed had more money. We work in food service and understand certain circumstances but we observed our server and the volume of the restaurant and there was just no good reason for the lack of care and attention for our table. We’re great tippers and would have loved to tip the full amount but Chloe put it zero effort. We still tipped but not what we would have had the service not been trash"

"Lucy is an excellent waitress/server. She went the extra mile and got my family free cheesecake for my for their January birthdays. Will definitely be back and will look out for her!"

"We stopped in here for a late lunch yesterday. We had appetizers of Fried Calamari and Hush Puppies which were both excellent!!! For entrees, we had the Fried Shrimp Basket with French fries and the Fried Catfish Basket with French fries. The Fried Shrimp did not have any seasoning whatsoever. Our Waiter offered to take the Fried Shrimp back and have them season it but we declined as we didn’t want to have seasoning just sprinkled over the already cooked shrimp. The charge for the Fried Shrimp was removed from our bill. The Catfish had a little seasoning but Hubby said it didn’t look like Catfish at all. When our Waiter brought out our entrees, we didn’t realize until late that he had taken our Appetizers from the table and discarded them. We asked him about it when we told him about the unseasoned Shrimp and he apologized saying he thought we were finished with them. We had tea for the drinks. We may return to this place again in the future and try the Seafood Boils."

"First time here but not the last! The boil was so good! The hook and reel drink was tasty and the beignets were delicious! Seth was an awesome server."