O'Reilly Auto Parts

"Laura is the BEST !!! Always so helpful ...we will definitely be back here !!!!"

"Received a replacement battery on 10/08/24, worked well for about two months and half. Then out of no where it was dead. Recharged it with the cables and it turn on, the next morning it was dead again. Took it to Oreilly to charge left it there for a day and they stated the battery does not charge fully it’s not a good battery. Because the warranty is out we are not able to get another battery. I am not sure if they sell refurbished batteries or what type of battery was given or if this is a common issue. The point is the battery provided was defective and did not even last three months. Will be contacting corporate and let’s not say the lack of customer service from Linda the manager here. I work late and I asked my father to go speak with the manager . Linda said she could not do nothing and all he can do his buy another battery and repay for insurance so we can get replace battery if the battery isn’t good again, I called after work to get the corporate number and was not going to speak with her as she told my father she could not help, she provided me the number and asked me if there was anything she can do, I told her no she couldn’t help me I needed to speak to corporate about the issue, I was the one with the defective battery, let’s just say after that she went on a rant!!!! she would not let me speak..! ended up having to yell over the phone. I hope those calls are recorded poor costumer service, I figured this issue was over her, but now I am definitely not dealing with this location again!"

"Don't even bother going to this location. Autozone is just a few minutes away and has better customer service. For one nobody acknowledged me as I walked in and then asking the women with colored hair a simple question gets u a sharp and ill-mannered response like "I'm helping a customer right now!, sorry." Yea I must have been blind because she was alone. Besides that the high prices are a turn off and few knowledgeable people at that location"

"This location is great. I would not recommend the Illinois and Cockrell hill location at all, I was threaten by the manager person to get off his parking lot.,just because I wanted a refund."

"The people are friendly. The item which i bought is a little bit high price ... don't judge my opinion.. maybe my item is different. The sales people tried hardly to get what i want... visit them and u will be satisfied"