AutoZone Auto Parts

"Rude service, response to needing a battery is do you have a battery, next was it is dark..saaad the customer service is not even greeting a customer to being irritated you are asking for help...I willl never return to this location. I would give 0 if I could. Like we can time car problems to daylight..he needs a new job not dealing with customers"

"My battery died and I was looking all over the city any location who would have the battery. Finally at this location they told me it wasn't there but they would have one in another location too far away. Literately they went the extra mile and when to that location to get me the battery I needed without extra cost and installed for me. Customer service was excellent and patient."

"Worst customer service. I stopped in to quickly get some wiper blades. The main cashier was having an issue and the other workers did nothing to help him or the rest of the customers. When I asked one of them for help he said he was, “doing something” refused to help."

"I putted to this store last night after helping my sister move into her new house for hours in the hot heat. I did not expect to run into car trouble. I finally arrive to this location 5 minutes till closing. To my surprise, as I pulled up Monica made her way to the door to lock it and repeated that they were closed. I informed her my check engine light was on and just needed it checked. She repeated that they were closed, locked the door and walked away. I gave no fuss and simply grabbed my phone out the car and took pictures of the sign on the door with the managers number below a statement reading “AutoZone is committed to customer satisfaction”. Tuh I was far from satisfied. As I was trying to obtain a clear picture Monica made her way back to the door to ask if I need the managers number. To which I replied sure, she searched her phone found nothing, then asked her colleague, or he could possibly have been a manager, for the number. He must’ve referred her to the door as she began to point and state yes his number is there. Then, in the same breath ask if I could read it clearly. Smh the nerve. She then asked the guy if it was okay to check my engine light. Once he agreed, she told me to start my car. I did then I stood back to give her room. She tried to hand me the tool, to which I replied, I don’t know how to use that. Her reply, “you’re going to learn today”. I stood there puzzled, holding my tongue. After the day that I had this is the last thing I needed. A snarky woman in the midst of car trouble. She eventually did it herself. And walked me in for the diagnosis. After receiving the paperwork she began to tell me not to wait so late next time and how this was a bad area. One star is pretty generous. No compassion was showed. Mind you, all the time she wasted with the small talk at the door and haggling with me to do HER job, she could have been gone by the actual closing time. Aggravated to say the least. Someone pulling up with hazardous lights on just screams help to me."