Wayback Burgers 11707 Bandera Road, San Antonio, TX 78250

"This was our first time trying Wayback and will be our last!! We ordered through Favor for dinner. We ordered a Big Easy, 3 double bacon cheese burgers, 2 regular fry, 2 Cajun tots, 2 fried pickles, and 2 cheese curds. 2 of the Double Bacon Cheeseburgers came with ABSOLUTELY NO BACON! We did not get the order of the cheese curds. We did not get one of the orders of fried pickles. My son took a couple of bites of his burger and complained it tasted funny or bad, and he threw it in the trash. My other son complained about his Cajun tots tasting like old Tony Chachere's seasoning and pickle juice and said his burger could have been better. I tried a couple of bites of my burger and fries, and it didn't taste right/ good, and I threw mine in the trash. My wife tried calling to complain but was put on hold for a while and then when she did speak to someone she was told there was no manager available and they would have to call back....This was a Tuesday evening at 6pm. Once my wife finished with her conversation, she was so upset that we had thrown out our food because of the taste and now her food was cold, she threw hers out also because she didn't want to chance her food tasting bad. The poorly prepared food, the lack of attention to detail on our order and missing items, and communication with the restaurant and management was a profound disappointment. We are still waiting for a manager to call back so we can discuss this issue and refund our meal."

"To go food & chicken tenders were soggy with breading still doughy. Hamburgers were pink not well done as ordered. Cashier Ben emptied trash cans outside, took to dumpster &back in to restaurant bagging food and giving to customers WITHOUT WASHING HIS HANDS! I walked over to one of the employees & told her he was emptying trash outside area and came back in and swept and never washed hands. She addressed it with him but he had already touched trays, and bagged food. Returning tomorrow for my full refund of food I had to throw away as not fully cooked. Except fries. Talked to Maya. Never again. First time and last time visiting."

"I recently visited Wayback Burger and thought I’d share my mixed feelings about the experience. On the positive side, the food itself was tasty. The bacon burger had a good flavor, and the ingredients seemed fresh. However, the portion size left me wanting more, especially considering the price tag. Spending $20 for a bacon burger with a large side and a regular drink felt steep, particularly when the size didn’t quite match up to the cost. I’m usually okay with paying a premium for good food, but I expect the portion size to reflect the price, which wasn’t the case here. Additionally, the service timing and attitude were areas that could use significant improvement. I arrived 30 minutes before closing, expecting a quick grab-and-go meal. Instead, I waited 25-30 minutes for my order. During this time, I noticed the staff’s demeanor, which appeared less than enthusiastic about serving customers so close to closing time. It was disheartening to see other potential customers being turned away after 9:30 PM, despite the official closing time still being minutes away. If this is a policy, it would be beneficial for it to be clearly communicated or posted to avoid customer disappointment. While the quality of the burger was a saving grace, making this experience a 3-star one instead of lower, the overall value proposition and service left a lot to be desired. I believe that for the price paid, customers expect not only good food but also reasonable portions and welcoming service, regardless of the time they choose to dine. Unfortunately, based on this visit, I can’t wholeheartedly recommend Wayback Burger. There are likely better options available where the service and value match the quality of the food."

"We were looking for a place to eat and happened to spot this place. We looked up reviews, and were skeptical given the relatively low rating. Our food was amazing, and the staff were awesome. If you're on the fence, give them a shot and form your own opinion. We definitely would not hesitate to visit again. We need to try the shakes at some point. Burgers were tasty, fresh, and hot. Don't believe all the negative comments. Remember people are more likely to leave a negative review than a positive one."

"My family and I loved Wayback Burger! The meat was juicy and the buns were soft. My burger had the amazing Cajun sauce that took it to the next level! The staff was so generous and kind making sure we had everything we need. The atmosphere was clean and comfortable. We’ll definitely be back!"