Lowe's Home Improvement 600 North Tarrant Parkway, Keller, TX 76248

"My husband and I bought flooring this morning, and the associate, Joe, was extremely helpful. He answered all of our questions and offered good advice. Very friendly and knowledgeable. If this app would let me give him 10 stars, I would do it!"

"Stay away from Lowes and their supposed Premium Cabinets Schuler. They do not care about their customers. I tried to contact the President via email and continued to copy him on every email I sent throughout this entire ordeal never once did he respond or have anyone with authority contact me that was serious about resolving my issue. The quality of the cabinets is very poor and built incorrect.The work performed was for complete cabinets in the kitchen with appliance including a double oven, microwave, and dishwasher. Original order date was October 2021. Due to availability the initial install was set for May 2022. Several of the cabinets that came in were damaged and had to be reordered. Once the installers finally got here to install the cabinets they noticed several problems with the product. At this point our entire kitchen had already been demolished and was unusable so they installed the product anyway. Our microwave had not come in either so we had to wait on that. Lowes had to have many of the cabinets remade and sent the manufacturer rep by our house to look at the quality of the product. At that time they agreed to send out a company to correct the paint and stain once they got the cabinets corrected. Over the course of the next year and a half I have been working with Lowes Executive Support to try and get some resolution. They continued to send in cabinets that we're damaged. The last set of cabinets that were sent in damaged were supposed to be reordered but we found out they never were. I sent a list of all of the issues with pictures to Lowes on several different occasions and they recognize they are at fault. They tried to send us a resolution for $3,000 but that doesn't even cover the cost of paint and stain. there are still cabinets that need to be install and fixed that were built incorrectly and of substandard quality. The settlement offer I sent to Lowe's $12,505 which is the cost for all of the damaged product. This project cost us almost $43,000 and Lowes has not fulfilled their obligation to complete the work with a quality finish. The gas stove top that was installed had the wrong oraficies installed so the flames almost burned my daughter when she tried to cook. the paint on the doors has poor coverage and the primer is showing through. Very dissatisfied with and would highly discourage anyone from using Lowes. I am just getting this posted now because I have been trying diligently to work through Lowes to resolve these issues."

"I specifically gave this store 5 stars because of Juan in hardware and Egypt at checkout. Juan knows his department like the back of his hand! Or at least he made me believe he did and from the customer prospective that's good enough. He was friendly and eager to help me find my things. Egypt, a little bitty angel who was named after a country should been named after an entire continent! She's larger than life in her demoner and quickly located the place I needed to be in a friendly way. Lowe's is just another hardware store in itself. It carries what I need most of the time and sometimes it doesn't. But that's okay BECAUSE OF THE HIGH QUALITY EMPLOYEES I found there. Employees don't quit companies; they quit managers. Likewise, customers don't quit using stores; they quit bad employees. This store has some of the BEST employees in the business and they are exemplified by Juan and Egypt!"

"Went there to shop for a new work bench for using a band saw and a table router. Decent selection and I was able to get help from an associate to retrieve the one I wanted from the very top shelf about 20 feet up. We had some trouble at the checkout using a Lowes gift card, and the manager Brian and the checkout associate Jacob were very helpful. They also loaded the bench into the back of my truck. Great assistance and very professional."

"Was a little upset about the condition of the box covering our new fridge,but thank goodness it all turned out ok"