Regal Buffet

"Pretty decent buffet. Nice variety, everything was fresh, staff was friendly, and the place was clean. Decent seafood options and Chinese food variety. The only tiniest suggestion would be... it would be nice to have more ice-cream topping options. But that's not really the point of a Chinese buffet, so all in all, we were happy and will go back. My 8 year old, who is super picky, loved it."

"Great service, great food. Don't know what all of the negative reviews I saw were on about, but it was a pleasant experience and if I'm in the area again I plan to stop by for a bite. Only thing I thought would have made my visit better was if there was relaxing music playing but that's just a little thing."

"Great spot to try out if you are looking for good food that is buffet style. They have a super wide variety of options when it comes to seafood, fried foods, salads, desserts, and alot more. The wait staff are nice and the overall atmosphere is good. Will be back for more food and to try more of thier buffet."

"Had a take out order of shrimp fried rice for my lunch. Opened the container and just from the smell alone I could tell the food was spoiled. Called them and received no answer. I work and was unable to come that same day since they close before I get off, so I showed up 3 days later on my off day with the same container in my lunch bag to tell them about the food. They were very kind up until I mentioned the spoiled rice. Then it felt like they were on defense mode. The lady at the front goes “why didn’t you call?” I told her I did and she checked her “call log” and said I didn’t. So I read her the phone number from my call log to see if it was correct number. she admitted that that’s the correct number but since she couldn’t find me in her call log, she then proceeds to tell me she didn’t still receive a call even though I just showed her. To make matters worse she refused to give any kind of solution. I wasn’t even asking for a refund at the time just for them to remake it since it was good the last time. She shakes her head no that she won’t tell them to remake the food just because I didn’t come in person the same day. Yet I called and no one picked up. Then suddenly so many of the employees came up and surrounded me not saying a single word just staring making me feel extremely uncomfortable as if I’m making a big scene which I wasn’t at all. I didn’t know it was a big deal to remake a simple rice. Don’t recommend this place at all. From other reviews, the food sits out long no longer being fresh and apparently it’s your fault if you find any fault with the food. Won’t come back here again! Terrible customer service. I recommend dragon express down the street or Hoi Mei in Dallas area if you’re taking out or need to stop lunch. In response to stores comment: I wasn't going to give a response, but I will not tolerate you lying on my name! Wow! Ask your employee! I read and showed her the call log with your company’s phone number and she indeed confirmed it is your restaurant's number! I placed the order this Tuesday which I told your employee. I’ve attached proof since you need it so bad. Your employee said I wasn’t on the “record” even though I gave her every bit of information possible and she still said my order didn't pop up then completely stopped checking. Now you’re saying I'm now on the record and you found my order all of a sudden. You're contradicting yourself. Which is it? If you actually spoke to me in person you would’ve gotten your facts straight. My father ordered 5 portions of food last Friday for the family. Nothing was wrong. BUT THEN on Tuesday 9/26/23 I ordered one singular shrimp fried rice bowl for my lunch which I again told your employee. The rice for my lunch is the rice that smelt rotten. You indeed have the right to defend your restaurant and your employee, but blatantly lying to discredit my review is NOT okay. There’s no point contacting you (manager) if this is what I’m going to deal with. What a waste of money. I’ve never been treated this badly before with no remorse. Again for the readers, I don’t recommend coming to Regal Buffet at all. You can clearly see how the staff and manager acts and treats their customers. Dragon Express is the place the go!"