H-E-B

"My recent, perplexing experience at HEB in Kingsville, TX, stands out as an unexpected departure from my usual positive encounters at the store. Specifically, the inconsistency in return policies, especially concerning COVID-19 test kits, has left me puzzled. Upon discovering a manufacturing defect – a dirty cotton swab through the sealed packaging – I attempted to return the unopened kit, only to be denied by the Kingsville HEB, citing a bodily fluids policy. Seeking clarification, I reached out to the HEB branch in Alice. I explained that I had a defective COVID test and was seeking a refund. Contrary to what the pharmacist in Kingsville told me, the pharmacist in Alice informed me that a return could be made. However, when I specified that the purchase was made in Kingsville, the pharmacist apologized and stated that a refund was no longer an option. Additionally, he expressed confusion on why the Kingsville branch denied a refund. The Alice branch's willingness to accept a return contradicted the notion that COVID tests were universally non-refundable, adding confusion and frustration to the situation. The eventual resolution came through calls to HEB's main customer service, where they expressed confusion about the initial denial at the Kingsville branch. This incident brings attention to a lack of consistency in HEB's return policies, seemingly isolated to the Kingsville location. It is disheartening to think that customers may face inconvenience and differing interpretations based on the specific store they visit. I sincerely hope HEB addresses this issue promptly to ensure a more uniform and customer-friendly return experience for all."

"Always a good selection of goods and helpful staff. This location is great at marketing the app and providing free samples! We now have the app and look for the deals when we visit. This store is the best at tgis compared against all the HEBs I've visited recently. Also, its fun when your cashier rings a bell after they make one of those special sells at the cash register."

"Gas pumps ,traffic, cashiers,and just location was a great experience..no complaints"

"I just love all the prices at HEB! Especially when they have HEB yellow "coupon" tags PLUS you can use traditional coupons as well....can't go wrong shopping HEB. Also, some of their store brands (HEB, Hill Country Fare) taste WAY better than the brands they are alternatives of."

"This HEB is hooked up. It has everything, bakery, fishing gear, Costa Sunglasses.. Geez.. Impressive. Even the claw games in the entrance had great prizes.. Lol. The entrance had shade to enter. The curbside pick up had its own building."