Pep Boys,

148 I-20, Weatherford, TX 76086, United States

"Wanted to give a shout out to a young man named Mason, that told me they have been very busy today. I told him no biggie, since it wasn't flat I would come back. Long story short as busy as he was with just 2 of them, he helped me and fixed my tire. I appreciate him helping me, considering he was very busy!! THANK YOU AGAIN."

"Saturday: PB ran diagnostics ($100) on my car, but when I asked for an estimate to fix, they seemed like it hadn't crossed their mind that I would need work done. Said they would call the parts shop and get back to me 1st thing monday. Monday: Morning...nothing. Mid-day...nothing. Afternoon, I called them and they hadn't yet called anyone on it. But they would check and call me back in 10 minutes. End of day...nothing. Tuesday: I called them again. They forgot about me, but will check on it and get back to me. End of day...nothing. Wednesday: They call and let me know the repairs would cost $1000+, but they didn't have a tool necessary to do the work. If another PB doesn't have the tool, they will have to order it. It is an expensive tool and would not be delivered until Friday. I said OK and let them keep my car. Friday: They call back and said they did not order the tool because it was too expensive. Because of that, they cannot do the repairs and I would need to come pick up the car. Why they could not have told me that on Wednesday, I have no idea. Summary: $100 spent and no work was done during the full week (of broken promises) they had my car. Post script: I took the car to a dealership. They performed their own diagnostics. The repairs ended up costing $300 ($700 less than PB was going to charge)."

"Mason is a real gem, the rare honest mechanic. I spent 2-3 hours in the waiting area listening to him train 2 new employees. His work ethics are outstanding. For example, explaining to the new guys why & how he ordered a part without an extra "housing" because what was there was in perfect condition, and it saved the woman a few dollars. He was teaching them not to replace perfectly good parts even if it was a little more of a nuisance to order the broken part without the good piece. I hope I'm making sense here. In other words, if you have part A that is broken, and it is located inside part B, and part B is in perfect condition, then only order part A even if it's a little more difficult for you to order or if it takes a little effort to separate them, most places have part A inside part B so you have to order from someone else, but the lady who owns the vehicle has limited funds so we need to help her all we can. That's basically the gist of it. I don't remember the names of the parts. He is an outstanding human being. You can absolutely trust him."

"Great experience. I scheduled an alignment appointment online and got there 8 minutes early. They checked me in and got my car in within 5 minutes. They kept me informed of my cars status by text. I couldn't be happier with my experience."

"The guy at the front was good and the oil change went well. However, I was shocked to see how filthy this location was. The lobby looked like it hadn’t been swept in weeks. Cobwebs were all over the legs on the chairs. The restroom was absolutely disgusting! I went in and immediately turned around. I understand men work here, but they should still keep their restroom clean for their customers. As a woman, I was super uncomfortable with the level of uncleanliness and would not return."