Whataburger,

1021 North Saginaw Boulevard, Saginaw, TX 76179

"Avoid avoid avoid this place will take you hostage once your blocked in the drive thru. They act like their scared to make the cheeseburgers ....I was held hostage so long when I got to the window I forgot what I even ordered. So I just drove through. I'd rather go somewhere else than give this place my money...fk this place"

"Poor customer service. I ordered through the app about 10 minutes before arriving. When arriving to the drive thru I was told to go to outside lane. It took almost 45 minutes before any came out and acknowledged that I was waiting along with the car in front of me that was there before me. Coming up to the car, they had to figure what out orders were, so we were still left waiting about another 10 mins. Meanwhile cars that had showed up during my waiting ordered their food in the drive thru had gotten food and left. It was 4-5 cars that were served ahead even though they ordered after me. My order wasn’t even a big or complicated order. What’s the point in using the app to be ignored upon arrival."

"The food was really good. But this location always struggles with the time it takes to order to when they deliver your food to you. I've been in line for 15 minutes or more a few times!"

"This location Has to be one of the slowest ever. I love Whataburger but this place is frustrating. I waited over 15 minutes at the drive-through window for a meal. It was a grilled cheese kids meal. Finally I knocked on the window and when I got a chance to talk to the cashier. I explained my frustration in the week time. I asked to speak to a manager Manager told me that they were behind and had to get the food prepared. I said that’s fine but it doesn’t take 15 minutes to make a grilled cheese sandwich. They explained that there are other customers in store and to go orders. I said that’s fine too. Just please inform People when they order that it could take up to 15 minutes or more to get their food I asked for a refund which was denied, even though we still had not received our food. They offered me a brownie, which I refused. Very poor customer service."

"We went in here and were the only people in line. There were 3 employees at the register and the manager with them. No one would say anything to us. The manager finally looked at one and told them to take our order. They just stood there and looked at us. We played that game for several minutes. Finally I asked could I order some food. They just looked at us and said nothing. So we left. Can’t comment on the food. Never got to eat any."