Shipley Do-Nuts

"We’ve been going to this Shipleys for years. Today was the worst experience we’ve ever had. The afternoon staff was inconsiderate, uncaring, and seemed genuinely unhappy in their line of work. The donuts were disgusting. They heated my glazed donuts & I couldn’t even eat them they were just gross & gooey. Cardboard tasting; complete trash. Not the Shipley’s famous glazed donuts everyone goes there for. They tasted like they were 2 days old. Also, DO NOT order the iced coffee unless you desire chocolate milk. Absolutely zero coffee & it was so sweet even my teen couldn’t drink it. I asked one of the attendants about it & all that was given to me as an explanation was “it’s a mix.” There was no offer of refund or offer of giving me something else. Not even an apology that I didn’t like it. The straw that broke the camels back: they forgot one of our donuts & we didn’t discover until we were home. Yes, always check your bag BEFORE you leave a restaurant. Mistakes happen. I know, it’s just ONE donut & what’s the big deal? It’s not the donut, it’s the way it was handled. We did drive back up to the store for the one donut. They did not care at all how inconveniencing it was to have to drive back to the store due to their mistake. There was no apology. They just don’t seem to care about their customers. No smiles, no “have a good day,” no genuine appreciation for those paying for their services. Zero offer to make it right. This was the worst experience I’ve ever had with Shipleys. Most likely will take our business to another store for donuts and kolaches from now on. Not worth the drive or cost. It was almost $15 for 3 kolaches, 1 iced coffee, and 3 donuts. Plus the time, effort, and gas it took to go to the store twice."

"Guy with a mustache kept saying they’re closed when it’s 7pm saying he’s closes at 730 and takes 30 minutes to clean when the hours say 8pm ? Then once I tell him and show him the hours he responds with “that’s google bro” what is that supposed to mean? Is this not the correct location it sure has the same address and pictures. Won’t be back Still haven’t been back and noticed they’re closed during business hours lol what pathetic location and management"

"I understand having to get rid of donuts from the day before, but if I order a dozen BEFORE 7:30AM I expect to get a few fresh ones. Nope, all tiny reheats from the day before. This isn’t my first time but definitely was my last."

"Nice new Shipley Donuts near Coles Crossing in Cypress, TX. Super clean, large selection of pastries, and that signature Shipley’s taste my kids can’t get enough of! Easy to access location with a large drive thru area. Staff was super friendly. Looking forward to enjoying this new donut shop for years to come."