El Pollo Loco

"Very dry and extremely small pieces of chicken and sides were not that good. A little wait time to reveive order. However attendant was very courteous and polite. Previous experience at another location in Florida was great. But this one was a complete turn off due to the food quality."

"Restaurant looked newly remodeled, very nice. Staff was friendly and courteous. Unfortunately the chicken was burnt, over cooked and dry. The rice and salsa were its saving grace. I love Pollo Loco, however the food on this day was definitely not up to par."

"first time ever here. get my food everything looks great. I’m the middle of me eating my Mac n cheese I see two small hairs on the max n cheese container. I’m like okay, it was an accident. I send my husband back to tell the employee. they replace the Mac n cheese but he never said sorry so we open our second serving of Mac and cheese and there’s another hair again. It was disgusting. & then again I sent my husband. And all they did was replace it once again with no apology It was my first time here, and it will be my last."

"This was my first time here and this place is garbage! I paid $10 for a “overstuffed quesadilla” and this is what I got. My food was cold and just not worth it. The rice is undercooked and just ugh! Never again. I will stick to Chipotle"

"This was my first time at El Pollo Loco ever. Service- I downloaded the app just see what kind of food and combos were available. I decided to get everyone's (my parents, my 2 year old and I ) order at the table. I was going to order through the app, but it said it would take 30 minutes to complete. Since we were already there, I decided to order at the counter. The first thing I ordered was the Meal for 2 which included 4 pieces of chicken, 2 salads, 2 sides and 4 tortillas. This seemed to be only available in the app, so I ordered from the app since this meal option was not available at the counter. The food said it would be ready in 30 minutes, I went to my table and when the time came close, I sat down in the front to wait. The servers were messing around with each other while they were filling other orders. I watched my order sit on the counter as they would add separate items to the order. My order was at least 10 minutes late. While I sat there waiting for them to finish it. Not cooking it, just packing it. Food- So here is what we ordered.. 1) Meal for Two - Chicken was somewhat small as a portion. It tasted good. I ordered regular ranch dressing with the salads, but they put the cilantro dressing on both. The rice was good. The churros 2) Birria 2 Crunchy Taco Box - "Crunchy" tacos seemed to be deep fried and dripping in oil. Oddly enough, the cheese inside wasn't melted. Very oily and very messy. The tortillas were so "crispy" that they were falling apart when I opened the foil. The meat had a good flavor. I ordered my tacos without cilantro and onion, the consumé was chock full of onion and cilantro. The cilantro overpowered the taste of the consumé. I didn't eat the Mac and Cheese, the Loco Salad was good. 3) Shredded Chicken Nachos - Chicken was oddly cold...on nachos. Chicken has a nice flavor but again...it was cold. 4) 2 PC Chicken Leg Kids Meal - Everything was fine with the kids meal. 5) 2 Medium Drinks - All the drinks Not sure if it's the water or the syrup was going out but all the drinks tasted funny. Overall- Not impressed with the service or food. The chicken was good, but small. I am willing try the one back in Colorado when we get home."