Whataburger

"I've eaten here almost every day and it honestly is the best. The food is fantastic with few issues, service is amazing, and the vibe of the place is happy."

"Santos lacks customer service and is rude. If you don’t like your job “sir” then find another one. Management is the same."

"I went on November 26, 2023 thru the drive thru and order a #1 and my burger had a long white hair inside my patty. I decide to email corporate telling them about the long hair that it was inside the patty or at least I thought and they send back an email saying that someone will reach out to me in 3 to 5 business days. Never did. So I email them again and they said the same thing and nobody ever reach to me. If corporate never reach out to me what do I expect there local restaurant would reach out to me. Maybe they think I'm making a big deal but if I feel gross with my own hair falling inside my food, I will feel more gross with other people's hair in my food. And No it was not my hair. I don't have long white hair. I don't even know if they wear hair nets in there. Since then I haven't order food there for me. I'm rating the 1 star for service because of corporate never got back to me. The 1 star for the food because of the white hair for local restaurant."

"I had gone to the Whataburger in San Benito and ordered 4 small shakes on the app .. when we got there to pick up our order, the lady at the speaker told us they had no more shakes but that they could exchange them for small fountain drinks instead... I said that was fine and asked if we were going to be refunded the difference and she said "uhh no"... I was shocked at her response and asked why not... she replied "because the shakes are small and so are the fountain drinks so there's no difference"... I couldn't believe she just told me that!! I did the math and the difference would've been $6!!!! How is that NOT a difference!?! I asked to speak to the manager and as soon as he got on the speaker box he said they would bring out our shakes in a few minutes... no apology, nothing... Restaurants in San Benito I believe are starting to go downhill with their customer service and quality of food!"