McDonald's 5700 Walzem Road, San Antonio, TX 78218

"The cashier was very curt. They don't ask if you're dining or wanting it to go, so they don't give you a number. The employee at the counter called out a number in Spanish, never English. A second employee finally called the number in English & the customer went to the counter. The restaurant was frigid. Granted, the kitchen may be warm, but don't freeze customers out!! It was uncomfortably cold.9 There was no catchup at the counter near the dri k station. There was not even an empty.catchup container! This was 4:30 pm. Hate to see noon rush and all complaining of mo ketchup. The cshier asked me what if I wanted BBQ sauce for my nuggets. He should ask me what kind of sauce I'd like. I saw them place a bag on the counter yer. No employee called the number. The manager saw it and yelled out the number like it had been calle d several times. The order happened to be mine. It's boastful to use bags if one is dining in. Cist the company money as well. Drinks are no longer $1. My drink was $2.98. McDonald's used yo advertise all drinks are just $1. This was a selling point. Fries have gone up as well. They were not crip and hot. They were limp, cold, and stated greasy. I could tell they'd been sitting awhile. They had two Dr. Pepper spouts on the drink fountain. It would be nice to have one as Diet Dr. Pepper. This seems to be a fairly poorly run McDonalds. Some employees seem to just be lackadaisical. No sense of urgency. Others look very timid or unsure of exactly what to do, which reflects on whomever does the training. This McDonalds needs corporate to jog them up. Come unannounced at a busy time and pose as a customer. For 4:30 pm on a Wednesday, the traffic was brisk. Imagine Thursdat thru Sunday. I get a much better experience at the location off IH 35 near O'Connor Road near Lowes. I struggled to rate this McDonalds a 2. The only real plus was it was that the dining room had plenty of seating and was fairly clean. As for foid recommendation choices, I'd recommend Mcnuggets (nut not necessarily the 50 peice with 4 pack fries)."

"At 10:37 today ticket 800 I ordered a few items specifically the double homestyle burger. I added an extra Patty and cheese only to get a cheese burger with all the fixings. Normally I wouldn’t rate so poorly however I’m amazed this place is still here. The customer service is always great. Management is always around however, you’d think the management would have a better handle on what’s happening here and hire more competent people. The owner should take more of interest in this location and not neglected. This place has so much potential if managed properly and taken care of. Every visit there’s something wrong with my order or someone else is having to complain or have their order fixed. You only have one job. Just one job."

"It was a good McDonald's restaurant. Deven the drive thru employee was smiling from ear to ear and was polite. Also my order was right too. Very fast service. Thanks McDonald's ❤️."

"Waited 45 mins for this, great job walzem. Can't call store, number disconnected. Nothing like a Merry Christmas with possible food poisoning."