Domino's Pizza

"Very rude customer service from a gentleman over the phone during the night shift. I placed a big order with this location (I never order here) in advance for a company party. I was expected to pick the order up today but I have been out sick with the flu so my colleagues did their due diligence for me. I never received a picture of my receipt from them so I politely asked over the phone if it was possible that I can have my receipt sent to me via email. he acted like he wanted to assist at first after he told me to come get it. I told him I have the flu and I live 30 min away. He then got very rude and told me to ask the person who came to pick up the pizza for the receipt. He is busy in the middle of a dinner rush. I need to call back. I advised him i am out sick with the flu once again and I have no contact with the person that went to pick up the pizza. I then asked could he please kindly call me back or take down my number when he isn’t busy anymore I would appreciate that since I am the customer. He continues to say how he understood what I would I was saying, but I need to wait. I never gave him any hostile energy. I was very mild mannered over the phone so I don’t understand why he escalated so quickly with his tone. I wasn’t being rude or anything. I just politely asked for a receipt because I was told that I would get one in the beginning when the order was placed. I don’t understand what the problem is, but this is not my home Domino’s and I will never order from this Domino’s again just because of service. I am very big on customer service because I work in a customer service environment"

"I had the worst experience with this location I order takeout, and when I got there, they could not find my pizza. it took them a long time to realize that they have given my pizza to someone else so they told me they're gonna have to make me a new one this process took 20 minutes and at the end instead of apologizing and trying to make the customer happy and accommodate me she's offering me 10% discount and I've got really upset. I ordered a pizza for my sick child because that's all she wanted to eat. And when I asked to see the manager the person at the Register told me she is the manager, and she had the worst attitude instead of having sympathy for my situation So I walked away without taking the pizza home to my child and I never go by that location"

"I usually dont eat pizza, especially from chain restaurant's but tonight I reinforced my decision on why I dont eat pizza from chain take outs, my mother wanted something quick to pick up and she suggested pizza. I oblige and used a 3 toppings on 2 pizzas for 8.99, I request extra pepperoni on one of them. When I got home both pizzas barely had any toppings, like what the heck, if your going to have a coupon honor it if not take it off and tell the customer we dont have deals. I just purchased $20 dollars worth of bread and tomato sauce."

"I ordered medium thin crust Philly cheesesteak pizza and when I opened it it wasn't what I expected. Its like they put a few Philly cheesesteak on a regular cheese pizza and they charged prime price. By the way the Original pizza has white sauce Mushroom green pepper and .…"

"Terrible Experience with Customer Service and Product Quality I've been a regular customer of Domino's for years, ordering carry-out and always enjoying the pizzas. However, my latest experience was nothing short of a disaster and has made me question the brand's commitment to customer satisfaction. *** The Burned Pizza Incident *** My initial order included two pizzas, one of which was customized. When I opened the boxes at home, one pizza was completely burned and inedible. Understandably, my starving son refused to eat it. I immediately called the store to rectify the issue. They agreed to remake both pizzas, and I drove back to the store, expecting a swift resolution. *** Confusion and Poor Service *** Upon my return, I waited for over 10 minutes only to find out that they hadn't even started making the replacement pizzas. Worse, the staff seemed confused about my custom order. When the issue of the burned pizza was brought up, I was offered a flimsy excuse instead of an apology. *** Unprofessional Attitude *** What further aggravated the situation was the staff member's blatant lack of concern. Even after messing up my order twice, there was no apology or attempt to make it right. In fact, she displayed a noticeably bad attitude while remaking the pizza. To my astonishment, she turned out to be the manager. *** Final Thoughts *** For a brand that spends billions on advertising, it's disheartening to see such a lack of investment in customer service training. A simple mistake could have been easily forgiven, but the complete lack of accountability and rudeness I experienced is unacceptable. Until I see improvements in staff behavior and service quality, I cannot recommend this Domino's location to anyone. I sincerely hope the regional manager takes a look at this review and takes appropriate action."