Thousand Oaks Cafe

"I ordered on Grubhub for pickup. I was told my food would be ready when I arrived in 10-15 minutes. Showed up 15-18 minutes later and looked at the app which showed my food was ready. I entered the restaurant and found out my food order was not complete it was missing my two large drinks. The waitress assisting me told me I didn't order any drinks. She looked and then went to get me one of the two drinks. When I showed her that I had ordered two from the app. One of the other waitresses told her to give me small drinks instead as the price was different. However, when I order from the Thousand Oaks location I receive the drinks I ordered and pay for. When I told the waitress this she told me that the item was priced wrong and I was not going to get what I ordered and paid for. This was after they tried to short one drink from my order. When I said this is not a customer problem this is an issue between the restaurant and Grubhub they looked at me like I had lost my mind. This is poor customer service from the restaurant's end and needs to be resolved and not at the customer's expense. When I told Grubhub what had occurred it was made right. Do not waste your time or hard-earned money at this location. Thousand Oaks cafe on Jones Maltzberger you need to do better."

"This place has amazing food but I just experienced them charging my card $70 for nothing. When I attempted to fix the issue the supervisor I spoke with was extremely rude and denied it. I offered to prove it with my bank statement and she responded, "what, you want me to give you the $70, I'm not doing that". And she proceeded to call me a liar. She stated this was a bank issue and I clarified with my bank that it wasn't. I'm extremely surprised at this response because we go there at least three times out of the week. If you go here, take cash. There's someone you can't trust here."

"This restaurant was recommended by a friend and it didn't disappoint. Ordered 2 beef fajitas tacos using drive thur. Service was quick, and tacos were served hot with the flour tortilla soft and fresh. The beef fajitas were tender and full of flavor. I will be back for more good eats."

"The place is clean and the food was great. It was very busy but you couldn't tell because the waitress was fast and very kind. She made sure to keep checking on our drinks to see if we needed refills. Wonderful service."

"Nice warm colors inside, a lot of wood. They do not set chips and salsa at the table while you wait as most restaurants do. I liked this as I tend to eat too many and don’t need the calories added to my meal. Ordered the brisket plate. Came with rice and beans. Service was very good. The brisket was oven cooked and did not have a smoky flavor. It was very tender and had a good flavor otherwise. I enjoyed my lunch and would recommend."