Arby's,

11043 Farm to Market Road 471, San Antonio, TX 78253

"I will be sending our dash cam footage to corporate with the recording of how rude the general manager. She is so unprofessional. She has that RBF and you can tell she doesn’t even want to be there. She didn’t bother to hand us our kids milk that came with the kids meal and she closed the window so fast we couldn’t get a word in. She didn’t even ask if there was anything else she could get for us. Then LIED saying she asked if there was anything else. Thankfully this was all recorded. We had to honk multiple times to get her attention to let her know she forgot the milk and seemed so bothered! And we know it was the GM by the jacket she was wearing with her name and position. If you want to act this unprofessional and ridiculous go work on a trashy or ghetto side of town. We don’t need you over here."

"This was my fave fast food joint as a kid! We're not made of money, so if my kids & I treat ourselves to a meal that costs more than ¢50 each, it's a special occasion. I promised my lil guy a mama-son date. We pulled up to the drive thru. A lady barked, "Whatchu want?" I replied, "Hi, how are you today?" dropping an obvious hint that I'm paying so much extra for food because it comes with customer service; we can mutually be appropriately kind. I'm ALWAYS nice to fast food workers after having worked in the industry for a decade. She replied, "Are you going to order?" I ignored her rudeness at this point & asked for a double beef & cheddar. I took a bite & it didn't have cheddar or Arby's sauce. I went back & asked for the cheddar & sauce. This same lady literally approached me like she was trying to instigate a street fight for me to give her back the sandwich so she could put the sauce on it... AFTER I HAD BITTEN INTO IT. This lady aggressively planned on bringing my bitten sandwich into the public kitchen... GROSS! She had no clue what it had or had not touched in my car, nor if I had a communicable disease. I told her she can just give me the sauce I bought. She tried to argue with me 2-3x more before I decided she was too dense to recognize kindness. I informed her that bringing my bitten sandwich back into the kitchen was an illegal health code violation. She argued with me AGAIN that it was not a health code violation... Is she serious!? The whole experience was thoroughly nauseating. Please find someone that has a clue to take this lady's job."

"I have visited this location a number of times. Each time the food tastes fresh and the service is great. My most recent visit was no different. Happy with my portion size, the flavor and the condition the inside of this restaurant is in. I'll be back again."

"Not impressed with portion sizes and $$$ for a meal for 1 person. The large drink I was given, I swear was a medium. The mac and cheese bites look nothing like the picture. Super tiny and you only get 4. They are the size of a ping pong ball. Almost $4! Huge waste of money!! Never again."

"Update; We come here periodically and always thru the drive thru. Today, April 1st, we had lunch and ate inside for the first time. The place was spotless clean and the food was very good, as it always is. Update; We came on December 15th for dinner and everything was still very good. Keep up the good work! We came here on October 22nd for dinner. I had the Reuben Corned Beef sandwich and it was really good. The bread was very soft a day fresh and there was just the right amount of corned beef and sauerkraut on the sandwich. The curly fries were good and fresh. We will certainly be back."