Marco's Pizza

"I truly appreciate the new General manager going above and beyond to make sure we received our dinner this evening. He was understanding, courteous, and handled my situation with complete efficiency! Thank you!"

"Update: 11/25/23 daily reminder that Marcos told me to contact them on Twitter 5 weeks ago and then left me on Seen lol (see pic). Nobody ever contacted me. Update: Marcos has a serious customer service problem. If you're wondering why the terrible manager acts the way he does, it's because he knows that corporate isn't going to do anything about it and his life sucks so he's taking it out on everyone else. You see all of these responses from Marcos in the reviews here "We take things like this seriously" and "Please contact us so we can make it right". When you contact them on Facebook or Twitter (because, unbelievably, there's no actual customer service to contact) they'll just say they're escalating the issue and you'll never hear from them again. Really sad because Marcos used to be great but I've noticed the food quality going downhill for a while now anyway. Too bad. Original review: Ordered a pizza. Delivery time came and went, it was only 5 minutes later than expected but I decided to call to get an update. Guy I talked to "George" claimed he was a manager, after dealing with him 100% would not be surprised if that's a fake name and position. First thing he says "yeah the delivery guy was knocking for 20 minutes and finally just left the pizza there". Really nasty attitude and there's no way the guy could have been waiting 20 minutes given the time that I ordered. Anyway, nope, they left the pizza at a similarly named street 1 block over. George says he'll call the delivery guy, I was like "uh no, according to you he was standing at another house with it for 20 minutes and left it there, I don't want him to go get it and bring it to me. "George is obviously irritated at this "Fine then well remake it and send it over". I go over to the house I suspect they left it at, open up the box and the pizza had obviously been dropped. I call Marcos to tell them not to bother with the new pizza, we don't want it (mostly because I'm sure this guy is going to do something to my pizza) his response is ok BYE click. By this point I don't care about the pizza, George has made it personal. I called back to ask how I can talk to the owner of the franchise and George says I lied about the pizza being dropped (at this point I had already cancelled the pizza so I literally gain nothing by lying about that - also, see photo) then hangs up on me. I'm assuming Marcos records their calls so check the calls between 4:37 and 4:50 on 10/13/23. Definitely will not be back."

"I ordered pizza at 6:00pm it is 9:00pm and it still has not been delivered. There has been no communication from them via email, text, or phone call. I have called 5 times and on one I waited on hold for 30 minutes and never spoke to a person. The system answers, tells me they know how valuable my time is (are you kidding? Now you are adding insult to injury! If you think my time is valuable pick up the phone), and then it puts me into a perpetual loop. What is the point of publishing a phone number if a person never answers? I honestly can't remember the last time I encountered such disregard for customer service and communication."

"I started using this location about 4 years ago, the pizza was always awesome , but the last couple of times, not so much , and the delivery drivers and hit and miss, sometimes they follow directions for contact less and sometimes they don't. I understand every company has staffing issues, but at least communicate with your customers about timelines. Most people are not upset if you let them know so that they know what to expect."

"Most terrible customer service ever. I order my pizza at 5:52pm. I got my order at 7:28 pm. I called the store 5 times and every time someone kept hanging up the phone on me. (I waited on the phone for about 40 minutes total). When I finally got my order, someone knocked on the door and immediately ran away. On top of that the order was wrong, I ordered cheezy bread that cane burnt then my pizza was the wrong size!! Worst service ever!!!!"