Russo's New York Pizzeria & Italian Kitchen - Spring Marketplace

"Ordered pizza for my birthday party but manager called and canceled my $80 order 30 minutes before it was suppose to be picked up. The call did not go through because my phone was on dnd while driving over to pick up. Manager was not helpful and said it would be 40 minutes to an hour to get an order made to replace the canceled party food. I left upset because now I have no food meanwhile the money has not been refunded. They didn’t even offer proof the transaction will be refunded."

"Not Russo's anymore! A lovely pizza tasting concept with gourmet flavors of pizza. The fig and pig is phenomenal! All of them are great but the dessert pizzas are very delicious too (not super sweet!). A bit pricier and meant more for a private or intimate dinner setting. They are kid friendly but don't have a lot of options for them. 2 and unders eat free!"

"We sat at the bar and were waited on by Oscar. He was outstanding! He was the best server I’ve had in a long time. We started off with calamari which was perfectly cooked. Then I had the baked ziti which was good. We finished off with a slice of cheesecake which was very good. This was the best visit I’ve ever had at Russo’s."

"Great customer service and they always put LOTS of mushrooms when I ask for xtra. Update: I've been here several times over last 3 mo. Kuykendahl/West Rayford Rd location. We had Thanksgiving catered and Oscar gave us a wonderful meal, and worked with me on exactly what we needed. And tonight I just went in to pick up some cake. The Carrot cake is divine, so moist! And the icing is wonderful! The chocolate cake is super rich and dense, with thick creamy ganache frosting. A little rich for my taste but my daughter scarfs it up! Russos gives good large slices, very well worth your money. All the employees so far are great. But especially Oscar, the kitchen manager, always goes above and beyond. Excellent customer service!! Update 2: Just tried the new pizza roles (my daughter calls them pizza 'rose') and you MUST order them!! Stuffed with pepperoni and ooey gooey cheese... they pack a wallop of flavor. SO good!"

"Service was a bit slow this past Sunday as there was only one wait staff, one cook & one clean up person. However the food was still the best as usual. Our wait person Erica made up for the long wait by doing her best for us & all the other patrons both sit down, pickup & curbside orders by herself. She was sweet & well mannered, calm & humorous, helpful & welcoming to each person she encountered. Cudos to Erica, who was the best!"