Marco's Pizza,

23730 Westheimer Parkway, Katy, TX 77494

"Place an order and paid for it online , Order was accepted Then I received a message saying that my order is ready for pick up, when I drove over there to pick it up, I was surprised that the store is closed !!"

"This location is cheating their customers. Their posted sign offers an XL cheese pizza for $15.99 and three toppings for $2.50 each. When I tried to purchase a pizza for $23.49, the cashier tried to charge me over $28 before taxes, and he would not adjust the price when I showed him the math error. Tomorrow I will report them to the authorities. Don't support these crooks!"

"I will not ever order from this location again, nor will I recommend them to anyone. I ordered two XL pizzas. I live a few minutes away from the location less than 10 mins. When I got home and tried the pizza it tastes old and dry as if it had been sitting for days The other had a thicker crust, but was okay. I called asking to have them remade and was told they could not do a remake, because from what I was told they make their pizza daily from fresh dough. I asked why one pizza dough looked thin and the other thicker. I was told it was due to the type of dough. If the pizza was fresh and not dry bread tasting lime it had been sitting, to be resoled from a canceled order I would not have called. I am very disappointed as I spent $31 on pizza that has to go to the garbage. And not given a valid reason why they could not remake the pizza from a customer complaint. I also told them I would bring both pizzas back. This was so that they would see that my complaint was valid. They still refused to remake the pizzas. I will also be sending third complaint to their corporate office."

"Lukewarm pizza delivered 30-45 minutes after ETA that was given when I placed my order. And they STILL got my order wrong. Ive always been a big fan and a huge promoter of Marcos over other chains. But I noticed this location struggles with getting things right. Last time they forgot parmesean and pepper packets, the time before that they didnt include the garlic cup I selected. (I realize these items are complementary, but they shouldnt offer them if theyre not going to include them when you request them). I tried to call to speak to a manager but couldnt keep waiting on the long hold time. Theres almost always something wrong with my delivery from this location and its getting old."

"Usually very satisfied with them, however tonight was a bad experience. Ordered our pizzas 2 hours ahead of when they needed to be delivered. When they were 15 minutes late and the app still showed they were being made I called for an update and was told the driver just left with our order. 30 minutes later still no pizza so my wife called back and again was told pizza was out and should be there within 10 minutes. Finally had to call and cancel the order after another 30 minutes went by as we weren't sure it was ever going to show up after being told it was almost there twice. Needless to say my little one had a meltdown he wasn't getting heart pizza. Not a good way to end valentines day."