Pizza Hut 890 North Business Interstate Highway 35, New Braunfels, TX 78130

"This location was doing So Good. My deliveries were always on time and HOT. Even the Pizzas arrived picture perfect. I cannot understand why this location would sub out the deliveries to DoorDash. My Order was Cold. The 1 Large Pepperoni Lovers was smashed from excessive weight on top of the pizza box. If I had been told my delivery was going to be handed off to another company I would have cancelled my order and saved myself Time, Money and the hassle. Please let me know what the requirements are to have deliveries be made by Pizza Hut Staff. Original Post 10/18/23 Edited Post 02/06/23 They’re trying to make things better. This Driver was Fast and Organized. My Food was Delivered Hot and in One Piece. I’m going to continue to “Monitor the Situation.” Door Dash needs to hold its drivers accountable. Not everyone should be allowed to deliver food. It takes some time, effort and patience to be decent at any Job. Pizza Hut isn’t the one to solely blame but they continue to use this service. Let’s just see what happens."

"I don't feel it's unreasonable that, when I order a pizza for delivery, I expect it be delivered at, by or close to the delivery time given. On November 12, 2023 I ordered 1 large pizza, 1 8pc wings and a 2 liter of Dr. Pepper at 4:45pm and was given an ETA of 5:30pm. 20 minutes later I receive a notification that my order is being delivered by a third party, and I should reach out to them for updates on my order. The party in question (Door Dash) did not have a valid number listed for the driver, as I tried the number 6 different times and received a disconnected notification each time. The order did not arrive until 6:30pm. To make matters worse, I did not even get the wings and the pizza was so cold that I had to heat it up in the oven at home. I called Pizza Hut, where they promptly transferred me over to the store where the order originated.... multiple times, as the store never answered. Pizza Hut then had the audacity to email me asking about my experience and wanted to know if I'd like to leave a Google Review. So here is my review. I have absolutely no intention of ordering from pizza hut again and will be sure to let those I associate with know about my experience as well. As for the owner of this location - I've read your responses to other dissatisfied customers that have had subpar experiences with your establishment. DO NOT thank me. I did not write this review for you. You have made it abundantly clear that the reviews left here mean nothing to you. I wrote this review in the hopes that others will read it and look to another establishment for their future pizza needs. I do not care that you are apologetic, disappointed, that you appreciate the feedback or that this wasn't the experience the you wanted for me. If any of that were even marginally true, you wouldn't have the same canned response for every bad review left here."

"I order at least once a week. Unfortunately there is always something not right about the order. I can no longer upload pictures."

"Walked into place my order had the most pleasant experience I've ever had at any Pizza Hut. Furthermore it's one of the few that still has a dine-in option and a great dining room friendly staff great food. Shout out to Rockin' Ronnie"