Starbucks

"I went to this location because I had promise my granddaughter that I would take her here as a trea, and plu, I was on my way to work. There was only 1 customer in the store and about 4 cars in the drive thru. I thought that if I went inside inside that would help down the wait time. I was ever so wrong. I bought a breakfast sandwich and a cinnamon/caramel cold brew coffee. My order was rang up at 7:31 am. I received the sandwich shortly and was still wondering why I hadn't received my drink. About 8 minutes later I asked the worker about how long would my drink be ready and she said that she was doing mobile orders and couldn't give me a time, I explained to her that I had to go to work and take my granddaughter to school. She asked me if I wanted to return later to pick it up? No, I am on my way to work, I said. At 7:39 I received my drink. I thought that I was cutting my time by going inside and not through the drive -thru. There were 3 female employees working near the counter and 1 working the drive thru. I felt that the customer service could have been handed in a much better way. All those orders were waiting on the counter and only 3 customers had arrived for a mobile order."

"I went to this Starbucks recently and I had the loviest experience, all the staff seemed very nice. I bought some giftcards, and the staff that helped with my purchase was super helpful and took her time to help me, even going out her way to get me more giftcards seeing as they didn’t have enough at the drive through. The young black lady was the kindest soul, it’s rare nowadays to see people that age being so considerate. I would 10/10 recommend coming here and I will be for sure coming back just for here. She really made my day, thank you. I hope she sees it. They should hire more people like her in fast food."

"A few minutes ago, as I walked into the establishment, I made my way towards the pick-up section. While doing so, I overheard the cashier welcoming to Starbucks, which put a smile on my face. However, as I passed by, I caught her saying, "Oh, I guess not." With a rude attitude, since it seem she was eager to assist, I decided to approach her and inquire about my drink. Unfortunately, she rudely interrupted me, remarking, "Did it say ready for pick-up or just the expected time? Because those are two different things." Slightly taken aback, I replied that it was indeed my pick-up time and walked away from her. To my surprise, I discovered that my drink had already been prepared and placed there got it and left the store. It has now been 10 minutes, and I still haven't received the notification stating that it is "ready for pick-up." Theres no reason to be so rude when a customer did nothing to you."