McDonald's 989 E Price, Keller, TX 76248

"I've come here a good six or seven times in the last month not for my own personal business, thank goodness, because I would never patronize a place with such extreme poor customer service or lack thereof. They don't acknowledge you at all when you're standing at the counter the counter and that's from crewmembers to shift leaders. The shift leader or manager, looked right at me and did not say anything. It has been this way every time I visited this location. Even if it's just a "Hi we're busy at the moment but we'll get to you in just a few"& find out whether you're an actual customer or are you a courier service. I really feel like their contract should be terminated with courier services because their customer service is nonexistent."

"Ordered online, to-go order. No customers inside the store but the drive thru line was busy. I watched my food sit on the counter for 10 minutes and asked the manager to please check on my order and she said I had to wait because she's short staffed and taking care of customers in the drive thru. Quite rude and I think she forgot that I was a customer too and had been there a while, and been there before the folks just driving up. It's McDonalds....I get it....but they unfortunately deserve another bad review to add to their bad reputation."

"It’s impressive how inaccurate they are in the drive thru, and consistently! I can’t speak for inside, but rest assured your order will likely be wrong if you go through the drive through. I would drive a bit further and go to another McD’s - don’t bother going here."

"Using the app in the drive thru is so easy. It speeds things along and ensures there's no communication issues with the speaker. Highly recommend. Also, you get points to use for free food and drinks."