Starbucks

"We've been here for 2 days. This Sunday morning I came in and the lady at the register saw me walk in and said "Scotty right?". I was one face in a busy crowd yesterday. I don't understand how she remembered my name, but I felt ridiculously special. The people here deal with a lot of customers that are going through the most stress they can go through and I just want to say I really appreciate you guys :). Drinks and food were great too!"

"Asked for three different breakfast sandwiches and they didn’t have a one. This was after reassuring me the second time that everything else on display was available. Ridiculous you should maybe stock more if your always selling out!!"

"This is by far one of the worst experiences at a Starbucks I’ve ever had. Someone needs to start with this - YOU WORK INSIDE A CHILDREN'S HOSPITAL. That means at least half of us are here stressed out with sick children , I am currently here with mine in an MRI and this rude counter person can’t even crack a smile , barely speaks above a whisper and then gets our order wrong but because she did not hand me a receipt I’m just out of luck . We asked the coffee server about the breakfast items , who said the counter girl should have gotten them after the counter girl said the coffee girl would get them, then she gets half of it and just literally held out the bag and starred at us sitting across the place , no words just shook the bag , my husband gets up goes over and says what about the other? She just shook her head at him , NO WORDS . He comes back over and I hear the coffee girl say to her what about their croissant? She loudly says “they didn’t pay for that” as if we are scumbags trying to get free food - I lost it , I repaid her rudeness by yelling over the entire line of people “ YOU did not take our order correctly and did NOT correct it at any time , it’s not that we just didn’t pay you “ . Silence . And yes that was rude , at that point I was so incredibly fed up with her ridiculous behavior combined with the stress of being here and that was the result. Honestly, I’m not sorry one bit, if me being that way is enough to smack her in the face to not treat any other parent so cold and rude then I’m perfectly ok with it . Train these people would you , the customer service skills in general are lacking but combine that with this location- completely unacceptable. Also , if at any point people working here don’t get all this as common sense try this on for size - two coffees and egg bites were 17$ , at that price tag I’m certain you can drum up a smile and a THANK YOU ."

"Usually they are decent. They don't make my drink right, but today the cashier girl was terrible. She had a terrible attitude as she came on. When I asked for 2 separate transactions for my friends coffee, she said she can't do it due to store policy. They did allow me 2 transactions last time I was here. I don't know where this new store policy came from."