Family Express

"This is not the first time that I have dealt with this lady being rude, I'd give zero stars if I could. The first time I experienced her I was going in later in the evening around 9 PM because I needed some cigarettes and a snack. I had to waited over 10 minutes for her to finish stocking whatever she was stocking and then as she came up and I asked for my cigarettes, she mumbled Jesus Christ under her breath or so she thought. I'm not sure but it definitely wasn't a whisper. I just stared at her and walked out without really much to say after paying because everybody has their bad days and I understand that. Now the second time that I went in was just today and all I was getting was milk. She was more polite to the gentleman in front of me but immediately as I walked up, her face dropped and she again looked like she didn't want to deal with me. I said hello, nothing. I handed her the cash to pay, she snatched it from my hand and was very animated in slapping open the cash register to get the change. I say thank after and again was ignored and she continues on with her converstation with the other young lady that works there. I should have just waited for the other cashier to be done to cash out. This isn't the first review that I've read of the older lady being rude to family express customers for no other reason then coming into a gas station to buy stuff like everyone does on a day to day basis. Family express in South Haven needs to do better when issues are brought to their attention."

"I’ve had two encounters with the same cashier in which she was very rude. Unfortunately she wasn’t wearing a name tag."

"I went back inside because my drink was expired, and Odemarris went out of her way to find me a drink that wasn't. I hope the distributors take note of distributing expired products but again the staff here is super nice."

"I am so tired of the night worker… she needs to get a new job, she clearly doesn’t like interacting with people.. so customer service is not a fit for her!!! I understand people have bad days… however with her it’s EVERY SINGLE NIGHT!! She’s rude every single time I go there, it’s to the point I won’t stop if I see her car parked there ( I only know her car because she was smoking in it when I arrived and had to wait 10 minutes for her to come back in the store) I see SEVERAL bad reviews regarding her attitude & the way she treats customers dated a year ago & yet she’s still there!! I wish the family express off 149 was open till midnight!"

"Love the new hire Heather at the south haven store very friendly, always ready with a smile! Feel so welcome when I walk into this store! Great asset added to this store, would rather see her closing than the crabby one that always closes would stop more often at night if I felt welcomed !"