Kolache Factory 7017 North 10th Street, McAllen, TX 78504

"The food is always a delight to have , I just wish there was a better way to let the consumer know what items are what when they are taken home, instead of breaking them apart to know what each item is, maybe a toothpick flag attached with each item ?"

"It was good. Very yummy, i liked everything i tried, but idk how i felt about the atmosphere. It was FINE. But the food was good, not like OUT OF THE WORLD, just like food i would buy again."

"This is about the second time I go to this place and have a horrible experience. The food is amazing. But the customer service is horrendous. The lady (Sara) got offended because I said ma’am. She proceeded to give me attitude with a face and slammed the bag on the counter top to make the order. Then my wife asked if there’s any jalapeño poppers available. Sara quickly responded, “ no there’s none and it’ll take 45 minutes to make a batch” Then she didn’t even repeat the order at all. Y’all need to hire competent new staff that won’t take things personally and do the job at hand. She placed our food on the side and said, “ there’s your food. Why get offended? Or was it a racial thing since me and my wife were speaking Spanish? Regardless. I work at an automotive dealership in town and will definitely not recommend this place whatsoever. Do better."

"I don't know what happened with this place but they used to have the best kolaches , now they're doughy and not cooked very well, the last three purchases I had to put them in the oven when I got them home to finish cooking them cuz they're mushy undercooked dough which is kind of gross! I thought I would give a third try but I think this is going to be it for me? darn and I used to look forward to my Sunday kolaches.. okay I'm adding to my comment I am thoroughly disgusted and disappointed, after getting these home cooking them and opening them up! I discovered that it's a meatball not a burger and if you think it's going to look like that picture up on the wall you're going to be disappointed, there's like very little filling in these kolaches now it's nothing but bread. I definitely discourage the purchase of the cheeseburger because it is disgusting, I threw it away it was soggy and the bread was like no way where you're going to be able to get it cooked enough to make it platible I guess nobody does taste testing or checks quality anymore"

"The two best were the (Sausage, cheese,jalapeño) Kolache and the (Ham,egg,cheese) Croissant ☺️ Service was great!"