OSGO HOME

"Unreliable and untrustworthy. Delivery of furniture kept on being delayed with inconsistent excuses. The policy for no refund is mentioned as if it were the customers fault for there lack of follow up and failure to follow through. Currently sitting in their store pending "refund" paperwork that was discussed a day ago. Not ready either. When finally ready, my last name was misspelled with a Z at the end. They conveniently won't provide supervisors above the General Manager."

"BUYER BEWARE DO NOT WALK AWAY FROM OSGO, RUN!!! This company sells overpriced, nondurable furniture and scam CPS furniture warranties. C. Garcia and his salesmen are liars and thieves!! See my full review here: Check out this Yelp review for OSGO HOME"

"I am very disappointed in my experience with OSGO homes. My wife and I purchased a sofa and loveseat combo for nearly $2400. They did not last longer than two months. What makes the experience even more disappointing is OSGO home refuses to help in anyway with an exchange or refund. Instead they offer the same loveseat at a lower price. Both “managers” who sold me the combo at this location stated that we had a year for manufacture defects or 90 days for exchanges for the same product. They also gave a real nice presentation on the quality of their products. Needless to say both claims were bogus and were a mere ploy to convince us to purchase. If this is the way business is conducted regularly I would hate for anyone to suffer through this and waste their time here. If I could rate this location 0 starts I would."

"OSGO has the worst customer service. We purchase a dinning room set and OSGO staff deliver and assemble the furniture at our home. It was assembled incorrectly leaving g the chairs woolly and unstable. We took one chair to get adjusted as the legs just fall off! OSGO staff at their warehouse told me that when they assembled the legs, they put the front legs on the back. Erik fixed the chair and suggested I bring the other ones to get them checked. The pandemic then happen and today, I went to the warehouse looking for Erik only to find out he no longer works for OSGO, The new staff connected me to a Oscar Gonzalez, manager. We tried to explain that it was OSGO staff that assembled the chairs wrong but he did not want to hear about it and instead of trying to help us and correct their mistake, he wanted us to file a claim, take photos, and then wait for the manufacturer response. This is NOT a manufacturer issue, it is a mistake from the local OSGO staff that assembled the chairs wrong. All we need is to make sure the legs are in the correct position so that the chairs don’t gobble. We understand that time has passed but all we were looking for was for OSGO to make sure the legs are where they are supposed to be. Nothing else."

"The sales team were awesome and very helpful in helping me choose furniture that I liked and within my budget. 100%recommend. 1 month to receive my furniture but it was so worth the wait."