Aaron's

"The front desk people are great and the product is nice. After a month of having my item I explained to them that I was moving and they said I needed to return the Laptop. I told them a day I would be available for pickup and called to speak with the manager about money I paid into the item (rent to own so if I can’t keep it what happens to what I paid so far) spoke with the manager and basically asked if there was a prorated price for the days I would have it. He said no and that half a month payment is all he could do. I explained that half a month payment when I won’t have it half a month was kinda weird, also asked if what I paid in February would be returned or what the process is. He proceeded to say “we’re going over payments when we know you aren’t going to pay it anyway” who the hell says that to someone who is simply inquiring about money they invested into an item making sure they don’t lose out on it or pay more than they need to. This is not the first time he has been rude. Although the items are nice do not shop here , he does not speak to people kindly, previously I had an ez pay set up on the website and accidentally canceled it, he called before I could set it up again demanding payment and when I explained I had the ez pay set up, he said that’s corporate and he doesn’t take it and would turn it down or deny any payment plan if I tried to do one, when all I wanted to do was schedule payments for my payday"

"I want to thank Reetha my sales girl who always has my back and knows what I want and Manuel the sales manager that went above and beyond to make sure I got my bed yesterday!!! For me customer service and respect goes a long way I have been with Aaron’s for years and they have never done me wrong as far as these two!!! I appreciate them so much!!! ❤️ If yall are looking for anything for your home and want flexible payments you won’t lose with them!!!! Go check them out in Lubbock Texas on 19th!!! You will not be disappointed!!!"

"Emilio is so rude to even begin with & I would not step another foot In this door as long as Emilio is still employed.. and for the GM to condone Emilios behavior is unacceptable...I sure would love to speak to Owner Robert if that is even an option..!!"

"Ray is very unprofessional and word has it he's had tons of complaints against him to home office. He won't take phone calls and when you try and talk to him in person he's "busy or out the office". What is home office paying him for? He also allows his sales Ladies to lose our on sales. Theses ladies work on commission and Ray doesn't.Just because he's been their a long time doesn't mean he will not be bad for the business in the long run. Terry from home office needs to handle business and Clean some house for sure."

"I have bought 13 items from Aaron's and some of same employees are there. I love that they remember me as well as I remember them. Very awesome people. Highly recommend. Renting from them has helped my credit immensely as I'm on disability and never had credit till it started renting with them."