Dairy Queen 5735 19th Street, Lubbock, TX 79407

"If I could give this place a 0 I would Just got off from a horrible day of work. Came to get some ice cream. My fiance was in the driver side I was in the passenger. He doesn't speak English so I order for him. The lady couldn't hear me which was understandable .. I was a little far.. so I speak up for her to hear me. Then she has an attitude so I very rightfully voiced how I felt about her being rude. I said I wasn't in the mood for anyone with an attitude. Get up to the window and she looks at us through the glass.... manager was very friendly until she looked at us... then the manager comes to the window and tells us WE COULDNT ORDER UNLESS WE WERE SITTING IN THE DRIVERS SEAT then closes the window! So I wait for him to come back and asked him what he just said because IVE NEVER HEARD THIS BEFORE AND I ALWWAYYSSSS ORDER FROM THE PASSANGER SEAT!!! and no one is ever rude even when they can't hear me, their ALWAYS KIND ABOUT IT! But this one girl decided to have an attitude and all of a sudden CUSTOMERS HAVE TO BE IN THE DRIVER SEAT TO ORDER. So I asked him for corporates number, he gaVE me a number that i couldn't read... I then told him my fiance didn't speak English and let him know thats why i have to order for him and he told me there were people in there that spoke spanish... told him I never had to worry about it until this girl decided to have an attitude . I let him know I was recording the conversation and asked him to repeat what he just said. And of course it was a whole different story different tone until I asked him for his name. Told me his name was on his badge then told me to leave! So I've already called corporate just waiting for tomorrow to send the recording in"

"All of the tables in the dining room were dirty. When they did get to cleaning them, the staff wiped down the table with their hands. Covid is still a danger to all of us, as well as, the flu."

"Service was great, not happy with the assistant manager. Came in with my grandfather, my mother and my autistic 6 year old sister. As someone with autism growing up, kids are gonna mess with things without malicious intent. Assistant manager pulled the kids money donation box out of my sisters hand and then proceeded to stare her down as if she was trying to do something wrong before continuing to stare her down until we went to go get our drinks and sit down. At least have a little decency to understand kids are gonna mess with stuff and don't make it obvious that you're staring them down. Assistant manager has blonde/brown curly hair, abt 5'5 - 5'8"

"Nice friendly staff. Food was fresh hot and good. Nice dining area too."

"They used to have amazing service, I went here later in the evening about a week ago for a jalitos burger - ended up getting a refund after waiting forever (which I don’t mind) the burger wasn’t fresh, hardly any jalitos in the sandwich. I come today to try again because I like the burger (and this Dairy Queen is closest) … I get the combo, the fries were old, hardly any jalitos on it again. I definitely miss the quality from 10+ years ago. Def not getting food at this franchise location."