Chicken Express 210 Slide Road, Lubbock, TX 79416

"My wife and I went for fish and gizzards whenever we got home half of the gizzards were in the box and it had chicken tenders mixed in with the gizzards. I called the store because we live on the other side of Lubbock and they were not willing to be customer oriented in any way form or fashion. I was told I would have to drive back across Lubbock and bring them the food in order for them to fix it, and this was after I sat in line and drive-through for 30 minutes, so as much as I love fried gizzards, I will never return to chicken express in Lubbock Texas again"

"This is the worst chicken restaurant in Lubbock. The food is terrible, the service is awful, and the atmosphere is non existent. There are premade signs on the drive through windows listing the excuses of why it takes so long to get food when you’ve waited in line for the better part of an hour. Do not bother calling the store, you will be met with extremely rude staff and management. How they are still open for business is a mystery to me. Do not waste your money at this location."

"I haven't been to chicken express in a long time and now i remember why. Waited in the drive through line forever. For what I paid I should have gone to a nice restaurant. Food was barely warm. They charge a fee for paying with a card. Not at all worth what I paid. The guy at the window was friendly but everything else is very disappointing."

"What happened to chicken express? We were served chicken breading as strips. The pic is after we had thrown away half of our meal. We paid $40 for our order, you can eat out at a nice place for that amount. $17 for a 7 strip combo, can you believe that? Macaroni was cold and old. Strips were dry and chicken was non existent. Shoved our extra rolls into a bag with our mashed potatoes and gravy smashing them up, like what the heck. Over the years these locations have all gone downhill. If you go during peak hours you might get fresh food but as other reviews say you'll deal with rude employees and wait times you wouldn't believe. This location sucks."

"I went to chicken express today when I noticed my chicken strips were still pink in the middle! When I went to tell the manager she said it was cooked and they couldn’t cook them any longer when I recall her saying they needed to drop some for my mothers order! Not even 2 minutes we’re up and they were done?? Yeah I don’t think so this is the worst experience I’ve had a this location!! I eat here often but not anymore!!"